May Lauano
Grey Lynn, Auckland,New Zealand
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Life & Identity Services Liso
Department of Internal Affairs
Parnell , Auckland
2024.05 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Moving Specialist
Fast Connect
Penrose , Auckland
2012.06 - 2022.05
- Helped clients completing stressful moves by being professional, supportive and efficient.
- Provided knowledgeable, speedy service and responded promptly to customers over the phone, via email or online chat.
- Help customers find the best providers for electricity, internet or gas.
- Did power and internet comparisons
Child Care Assistant
Grey Lynn Aoga Amata
Grey Lynn , Auckland
2008.01 - 2010.12
- Monitored children's play activities to verify safety and wellness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Maintained neat environment by organizing toy bins and bookshelves.
- Managed general housekeeping duties handling feeding, diapering and cleanup tasks.
- Used clear communication and professionalism to develop constructive relationships with families.
Front Desk Receptionist
Auckland Central Backpackers
Auckland CBD , Auckland
1996.03 - 2004.03
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
Education
High School Diploma -
St Marys College
Auckland CentralSkills
- Time Management
- Quick Learner
- Good Communication Skills
- Reliable and Punctual
- Team Player
- Customer service
- Flexible
- People skills
- Reliable and trustworthy
- Data management
- Clerical
- MS Office
References
References available upon request.
Timeline
Life & Identity Services Liso
Department of Internal Affairs
2024.05 - Current
Moving Specialist
Fast Connect
2012.06 - 2022.05
Child Care Assistant
Grey Lynn Aoga Amata
2008.01 - 2010.12
Front Desk Receptionist
Auckland Central Backpackers
1996.03 - 2004.03
High School Diploma -
St Marys College
Similar Profiles
Edwina CadiganEdwina Cadigan
Personal Assistant/General Manager Policy Group at Department of Internal AffairsPersonal Assistant/General Manager Policy Group at Department of Internal Affairs
Madhusmita PatraMadhusmita Patra
Financial System Administrator at Department Of Internal AffairsFinancial System Administrator at Department Of Internal Affairs
Toni DemetriouToni Demetriou
Principal Advisor Organisational Risk at Department Of Internal AffairsPrincipal Advisor Organisational Risk at Department Of Internal Affairs