Mayada Burjony

I started this role as a cold caller, working on a database of over 20,000 silent customers, and converted a large number of them to regular service customers, where I now look after those accounts. The net profit of this portfolio I created contributes 20-25% of the companies' net profit.

After three months of doing so, I was promoted to operational manager. this involves:

• Hiring staff/Technicians
• Booking Jobs.
• Customer Satisfaction.
• Building customer relationships.
• Customer account management.
• Customer Orders
• Invoicing using Xero.
• Sales and Business Development Strategies.
• Marketing and establishment of new customers and businesses.
• Overseeing daily operations, ensuring efficiency, policies, and procedures.
• Managing a team of professionals.
• Administrative tasks.
• Development and implementation of operations, and reduction of costs.
• Maintaining quality control standards to ensure product delivery.
• Collaboration with other departments to align business objectives.
• Handling of customer complaints and issues.

• Responsible for handling customers' inquiries and education on Vitaco Brands of Musashi, Balance Nutrition, Healtheries, and Aussie Bodies.
• Assisting the food technology team in product formulations.
• Recipe creation using company products.
• Assisting the marketing team by conducting and writing comparison reports on competitive products on supermarket shelves.
• Setting up workshops and presentations for the sales team to provide education and knowledge on existing and newly launched products.
• Handling customer complaints and liaising with the Quality Assurance team to resolve product issues that customers may have experienced by carrying out investigations on certain batches.
• Resolving customer complaints via phone calls, letters, and providing compensation.
• Provide exceptional customer service by answering detailed product information.
• Track and report on customer feedback, and serve the overall experience.
• Being part of the Vitaco wellbeing team, providing tailored meal plans, workshops, and monthly presentations on staff wellbeing.

• Established policies for cash handling procedures to maximize security measures.
• Ensured compliance with all food safety regulations and sanitation standards.
• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
• Adhered to all health department regulations regarding food storage and preparation.
• Inspected dining room area regularly for cleanliness and adherence to safety standards.
• Provided exceptional customer service by anticipating guest needs before they arise.
• Implemented effective marketing campaigns to increase revenue and improve brand awareness.
• Created new menu items based on customer feedback and industry trends.
• Supervised and trained staff in customer service, food handling, and safety protocols.
• Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

• Set up nutrition tailored meal plans for clients,
• Developed and hand-prepared a menu to match clients' meal plans to make goals more achievable.
• Collaborated with physicians and other healthcare professionals to ensure comprehensive patient care plan was followed.
• Developed and implemented nutrition plans tailored to individual patient needs.
• Monitored patients' progress towards meeting health goals through regular follow-up visits.
• Analyzed food labels to help clients make informed decisions about what they eat.
• Facilitated group discussions about nutrition topics at community events or workshops
• Created educational materials for clients on topics such as diet, exercise and food safety.
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• Conducted nutritional assessments of patients, including review of medical history and laboratory results.
• Provided guidance on how to shop for nutritious foods within a budget.
• Counseled individuals regarding nutrition related issues such as weight loss and gain, chronic diseases, allergies and eating disorders.
• Educated families about the importance of balanced nutrition during pregnancy and early childhood development.
• Evaluated restaurant menus for nutritional content and suggested healthier alternatives when needed.
• Instructed clients on proper portion sizes for meals based on their age, gender, activity level and body type.
• Maintained accurate records of patient care services provided.
• Recommended nutrient dense meal plans that are culturally appropriate for each client's individual needs.
• Assessed patient's lifestyle habits, dietary intake and preferences in order to develop personalized nutrition plans.
• Provided education on healthy eating habits, food selection and preparation.
• Analyzed clients' eating habits, outlined areas for improvement and developed goal plans with ideal life changes to support wellness.
• Calculated nutritional requirements to assess adequacy of diet and nutrition support.
• Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.
• Performed full nutritional assessments.
• Assisted clients in setting realistic short-term and long-term goals.
• Scheduled appointments with clients and communicated effectively with them via phone or email.
• Explained principles of nutrition including basic dietary guidelines to help optimize results.
• Provided instruction in stretching techniques to improve flexibility and reduce risk of injury.
• Demonstrated various exercises with the use of free weights and machines.
• Maintained records of client's performance data such as weight loss, muscle gain.
• Performed administrative duties such as billing customers or ordering supplies as needed.
• Encouraged clients to take part in activities outside the gym to maintain a balanced lifestyle.
• Provided instructions in proper form, technique, and safety when performing exercises.
• Educated clients about the benefits of regular exercise and healthy eating habits.
• Created nutritional plans that support overall health goals of clients.
• Developed personalized fitness programs for clients based on their individual goals and needs.
• Motivated clients to reach their personal best by providing positive reinforcement.
• Organized group classes for small groups or large groups depending on client's preferences.
• Communicated with clients to determine goals and performed client assessments.
• Built and established relationships with members and guests to help in pursuit of fitness goals.
• Measured client overall fitness by completing comprehensive evaluations and physician clearances.
• Suggested exercise modifications to individual clients to avoid strain and injury.
• Built and established lasting relationships using encouragement and personal support.
• Explained and taught proper use of weights, exercise bands and other fitness equipment.
• Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.

• Increasing club members via sales, KPIs, and target achievements. Hiring staff, managing their business, and training on clients portfolios.
• Provided feedback on employee performance reviews, coaching when needed.
• Handled daily administrative tasks including filing paperwork and responding to emails.
• Implemented strategies for increasing customer retention rates through loyalty programs.
• Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
• Supervised staff during peak hours to ensure customer satisfaction was met.
• Drafted and implemented fitness programs tailored to individual client's goals.
• Resolved customer complaints in a timely manner while upholding company policies.
• Developed marketing campaigns to increase membership base and revenue streams.
• Trained new staff members on proper use of exercise equipment and safety protocols.
• Managed staff scheduling, payroll, and customer service duties.
• Educated clients on proper nutrition habits that support their fitness goals.
• Created promotional materials such as flyers and brochures to advertise services.
• Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
• Oversaw hiring process for new employees including conducting interviews.
• Kept accurate records of member attendance, sales figures, and inventory levels.
• Analyzed customer data to determine areas where improvements could be made.
• Assisted with budgeting for new equipment purchases or staffing changes.
• Organized and facilitated group fitness classes for members of the gym.
• Collaborated with other departments within the organization on joint initiatives.
• Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
• Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
• Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
• Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
• Increased patronage of facilities by restructuring social media efforts.
• Initiated group programs to challenge members to make exercise part of daily routines.
• Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Formed and sustained strategic relationships with clients.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.
• Prepared staff work schedules and assigned team members to specific duties.
• Implemented successful business strategies to increase revenue and target new markets.
• Implemented campaigns and promotions to help with developing goods and services.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Monitored progress by establishing plans, budgets and measuring results.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Mitigated business risks by working closely with staff members and assessing performance.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Kept accurate records of client's progress including attendance, measurements and goals achieved.
• Conducted one-on-one consultations with clients regarding diet and exercise regimens.
• Monitored client progress and adjusted program as needed.
• Demonstrated safe and effective exercise techniques to clients.
• Cultivated relationships with new potential clients by providing free initial assessments.
• Worked closely with other healthcare professionals such as doctors or physical therapists when necessary.
• Developed customized nutrition plans to support healthy lifestyle changes.
• Explained the importance of stretching before and after workouts to prevent injury.
• Educated clients about the benefits of regular exercise and proper nutrition habits.
• Organized special events such as seminars, workshops or lectures related to physical activity.
• Performed administrative tasks such as scheduling appointments and processing payments.
• Assessed client's physical condition, health status and current level of fitness.
• Provided personalized fitness programs tailored to individual needs.
• Instructed clients on proper form and technique for various exercises.
• Conducted group classes in weight training, aerobics, yoga, Pilates and other forms of exercise.
• Provided guidance on how to properly use gym equipment safely and effectively.
• Motivated clients to reach their fitness goals through positive reinforcement.
• Brought greater levels of health to clients weekly through one-on-one customized personal training.
• Increased customer base through door-to-door canvassing and initiating cold calls.
• Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
• Maintained files detailing personal fitness regimens, records and contracts in newly-implemented system to keep client information current.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Improved membership enrollment by utilizing sales and marketing methods.
• Implemented continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
• Performed competitive market analysis to identify opportunities for business growth.
• Built and established relationships with members and guests to help in pursuit of fitness goals.
• Communicated with clients to determine goals and performed client assessments.
• Created personal training experiences for clients.
• Resolved member and guest complaints or notified supervisor for solutions.
• Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
• Explained and demonstrated fitness and conditioning techniques and movements.