Summary
Overview
Work History
Education
Skills
Languages
Details
Timeline
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Mayan Patel

Auckland,New Zealand

Summary

As a confident and adaptable professional, I am driven by my passion for acquiring knowledge and hands-on experience. My creative energy, professional demeanor, and engaging sense of humor enable me to approach each opportunity with a positive attitude. I have honed my interpersonal and communication skills through my participation in diverse university programs and committees, collaborating with individuals from a wide range of backgrounds and cultures. I am highly enthusiastic about new technology and regularly invest my time in expanding my knowledge of ERP systems and cloud-based solutions.

Overview

7
7
years of professional experience

Work History

Customs Officer

New Zealand Customs Service
06.2023 - Current
  • Collaborated with local and federal law enforcement agencies to apprehend criminals attempting to cross borders illegally.
  • Enhanced border security by conducting thorough inspections and investigations of suspicious cargo and individuals.
  • Identified potential threats by analyzing intelligence reports and data on high-risk individuals and organizations.
  • Prevented illegal trafficking of people and narcotics.
  • Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
  • Evaluated shipments to determine duty and taxes due, completed applicable paperwork and informed individuals of expected liabilities.

CSR

Caltex Petrol Station
07.2021 - 09.2023
  • Facilitated the preparation of merchandise for retail sale by accurately pricing and tagging items
  • Established positive relationships with customers to cultivate customer loyalty and repeat business through effective engagement and rapport-building strategies.

Bus Driver

NZ Bus
10.2022 - 05.2023
  • Adhered to strict schedules while ensuring the safe transportation of passengers along designated routes
  • Conducted thorough pre-operation inspections of buses to guarantee their safe and reliable operation
  • Executed bus driving responsibilities with a focus on student safety, consistently upholding a strong safety record
  • Provided support to passengers with disabilities and other physical limitations in boarding and disembarking the bus, contributing to a secure and accommodating passenger experience.

Receptionist/Data Entry Clerk

Point Chevalier Family Dentist
07.2020 - 01.2021
  • Warmly welcomed incoming visitors and customers with a professional demeanour and offered knowledgeable assistance to enhance their experience
  • Maintained a clean and organized reception area to foster a favourable first impression and welcoming environment
  • Verified appointments, effectively communicated with clients, and updated client records to ensure accurate and up-to-date information
  • Operated the central telephone system efficiently and directed calls to the appropriate parties in a prompt and courteous manner.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.

CSR

KFC
03.2019 - 07.2020
  • Efficiently handled front-counter transactions and interactions with customers at a fast-paced, high-volume KFC location
  • Operated the point-of-sale (POS) system accurately and efficiently to facilitate customer transactions and maintain smooth operation at the front counter.

Junior Dispatch

Chempro
01.2017 - 06.2018
  • Provided expert advice and tailored assistance to customers, giving careful consideration to their individual needs and preferences
  • Fostered customer satisfaction through proactive and customer-focused strategies aimed at addressing concerns and meeting customer expectations
  • Responded to inquiries regarding products and services, proactively suggesting additional offerings to generate new business opportunities
  • Acted as a liaison between customers and internal teams, effectively resolving customer concerns, escalating issues, and representing the company with professionalism and diplomacy
  • Offered insightful solutions to complex customer situations through diligent research and critical problem-solving skills, escalating complex cases to supervisors for additional support as necessary
  • Addressed customer complaints in a timely and effective manner, accurately identifying and prioritizing technical issues and promptly reporting them to relevant teams.

Education

Some College (No Degree) - Information Systems

Auckland University of Technology
Auckland, New Zealand

Skills

  • Microsoft Office
  • Python
  • C
  • C =
  • SQL (Oracle)
  • SAP and ERP Systems
  • Visual Studio Code
  • Alteryx Designer
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Ability to Learn Quickly
  • Strategic Planning
  • Interpersonal Communication
  • Class 1F, 2F and 4F driving licenses

Languages

Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual

Details

0211397058, mayan4uc@gmail.com

Timeline

Customs Officer

New Zealand Customs Service
06.2023 - Current

Bus Driver

NZ Bus
10.2022 - 05.2023

CSR

Caltex Petrol Station
07.2021 - 09.2023

Receptionist/Data Entry Clerk

Point Chevalier Family Dentist
07.2020 - 01.2021

CSR

KFC
03.2019 - 07.2020

Junior Dispatch

Chempro
01.2017 - 06.2018

Some College (No Degree) - Information Systems

Auckland University of Technology

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Mayan Patel