May Angelie Espere
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in customer service and WordPress SEO at The Arcade Lab INC to significantly improve client satisfaction. Skilled in both calendar management and conflict resolution, I excel in high-pressure environments, consistently delivering results that exceed employer expectations.
Overview
13
13
years of professional experience
Work History
Virtual Assistant
The Arcade Lab INC
10.2021 - Current
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed CRM input, exports and clean up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Create contents for Instagram stories and reels using Canva and Storrito
Logistics Associate
Valyou Furniture
03.2021 - 08.2021
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Process orders and replacements for returned items
Customer Service Representative
Quantrics Enterprises
11.2017 - 05.2020
- Assist with billing concerns of customers over the phone.
- Sales and upsells of products.
Customer Service Representative
IBEX Global
01.2014 - 10.2017
- Assist with billing concerns.
- Sell and upsell products.
Customer Service Representative
Aegis People Support
11.2011 - 12.2013
- Retention and sales department
Education
Bachelor of Science - Hotel And Restaurant Management
Siena College of Taytay
Philippines04-2010
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Basic graphic designs
- WordPress website management
- WordPress SEO
Timeline
Virtual Assistant
The Arcade Lab INC
10.2021 - Current
Logistics Associate
Valyou Furniture
03.2021 - 08.2021
Customer Service Representative
Quantrics Enterprises
11.2017 - 05.2020
Customer Service Representative
IBEX Global
01.2014 - 10.2017
Customer Service Representative
Aegis People Support
11.2011 - 12.2013
Bachelor of Science - Hotel And Restaurant Management
Siena College of Taytay
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