Mayank Chadda
Auckland,New Zealand
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager
Honey Cafe
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Chuffed Cafe
08.2018 - 09.2022
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles.
- Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
- Recruited and hired qualified candidates to fill open positions.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Examined merchandise to correctly price and display products.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Prepared accurate estimates and work orders based on expected labor and parts requirements for each job.
- Performed research to analyze customer behaviour, purchasing habits, trends and preferences.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
Tutor
Aspire2 International
04.2018 - 06.2018
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Assisted students in finding useful study methods to enhance academic performance.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Created and implemented individual lesson plans based on student learning styles.
- Maintained records of students assessment results, progress, feedback and school performance.
Shift Manager
Cereal Killa Cafe
09.2017 - 03.2018
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Identified business issues, creating customized solutions for individual problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
Education
National Diploma in Hospitality Management Level 5 -
Aspire2 International
09.2017
Skills
- Onboarding and Orientation
- Staff Development
- Time Management
- Hiring and Training
- Team Building
- Performance Evaluations
- Strategic Planning
- Administration and Reporting
- Calm Under Pressure
- Decision Making
- Cost Control
- Recruitment and Hiring
- Scheduling and Coordinating
Timeline
Manager
Honey Cafe
02.2023 - Current
Manager
Chuffed Cafe
08.2018 - 09.2022
Tutor
Aspire2 International
04.2018 - 06.2018
Shift Manager
Cereal Killa Cafe
09.2017 - 03.2018
National Diploma in Hospitality Management Level 5 -
Aspire2 International
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