Mayank Sanghvi
Wellington,WGN
Summary
Experienced Customer Project/Program Manager 18+ years of experience with a robust background in managing complex technology projects and programs within the ICT industry. Demonstrated success in leading global multi-functional teams, implementing delivery frameworks and best practices. Proven delivery strategist, with delivery models, and ensuring successful, on-time, and within-budget project completion. Seeking a role of Customer facing Project/Product delivery Management to lead multifunctional teams, delivering high value projects for digital transformation.
Overview
21
21
years of professional experience
Work History
Senior Project Manager
Nokia New Zealand
02.2016 - 03.2024
Customer Program Manager - PMT, and ONATi - FRENCH POLYNESIA
Nokia New Zealand
02.2016 - 03.2024
- Responsible to build trustworthy relationships with key decision-makers to deliver growth and delight
- Formulated a delivery strategy to achieve network optimization, resulted in savings of €100k/year
- Led a cross-functional team to secure tax benefits and meet business unit financial objectives
- Leveraged relationships to understand customer success criteria, outline roadmaps, and identify growth area in collaboration with vendor and partner
- Successful delivery execution and traffic migration without subscriber impact
- Monitored and facilitated the resolution of RAID, conducted weekly and monthly governance meetings, and led standups to track progress and resolve blockers.
Senior Project Manager - IBM Cloud
IBM New Zealand
02.2014 - 01.2016
- Responsible for service management tools implementation and successful onboard of district health board to cloud
- Delivered service management tools for processes (Request, Incident, Problem, Change) for the cloud
- Define onboard and migration strategy for DHBs to cloud and migrated applications without impacting patients.
Senior Project Manager - Single Client Management System- Ministry of Social Development
IBM New Zealand
02.2014 - 01.2016
- Responsible to lead the complex implementation of social CRM in customer network with hybrid methodology to replace legacy system with overcoming resistance to change
- Formulated delivery approach with use of hybrid (Agile and Waterfall) methodology to implement the COTS platform (Curam) and customizations to drive delivery for integration with middle and data tier work stream
- Developed a strategic strawman plan and detail schedule to align business stakeholders to see product delivery early as being configured
- Accountable for bi-weekly show-and-tell sessions to seek feedback from stakeholders to fine-tune feature delivery
- Fostered a one-team approach between IBM and MSD teams.
Senior Project Manager, Delivery Manager
IBM Ireland, Canada, UK, New Zealand
08.2007 - 01.2016
Business Delivery Manager – Customer Sales Channel Portfolio – Telus
IBM Canada
02.2013 - 01.2014
- Responsible to setup an offshore delivery team for customer to enhance the delivery capabilities
- Established a robust relationship with the Director and utilized it to assemble a team of 45 members
- Formulated strategy to deliver and govern applications from offshore with visibility to Telus Manager
- Partnered with Telus to analyze the applications delivery through offshore and took ownership.
Project Delivery Manager – CRM System – Vodafone Ireland
IBM Ireland
06.2011 - 01.2013
- Responsible to analyze homegrown system and set up business transformation team for Sales channel to enhance the delivery capabilities
- Built a strong relationship with the Vodafone platform owner and IBM Ireland stakeholders
- Developed strategy to deliver applications from offshore, ensuring transparency for platform owner
- Collaborated with the platform owner for offshore-delivered applications to assume ownership.
Project Manager
Capgemini India
01.2004 - 07.2007
Development Consultant
McGraw-Hill Publication USA
08.2003 - 12.2003
Program Manager – Spark New Zealand
- Responsible to resolve project stagnation on stalled project and migrated to a new emergency service platform without impacting New Zealanders
- Identified and presented blocker to the governance board, resolving stagnation for successful delivery
- Recommended task prioritization without additional budget, proposed the top three tasks in 15-minute daily standups, and restricted priority changes without governance approval
- Addressed governance concerns on security, disaster recovery, and business continuity with resilience testing, operational readiness, and training, escalating to the vendor CEO
- Successful execution of migration plan to new emergency system with no impact on New Zealanders.
Program Manager - TPG (Former VHA) Australia
- Responsible to lead the complex delivery of seven environments on the critical path, achieving marketing timelines with delivery excellence and improve service margin for business unit
- Formulated strategy and presented strawman plan with dependencies to align stakeholders to seek support for 5G roll-out with operational readiness
- Facilitated RAID resolution, weekly governance reports, and led daily standups to resolve blockers and progress
- Developed and refined best practices, improving program service margin by 20% and delivering before time with delivery excellence.
Education
Bachelor of Engineering - Chemical Engineering
Skills
- Customer Project/Program Management
- Managing complex technology projects and programs
- Leading global multi-functional teams
- Implementing delivery frameworks and best practices
- Delivery strategist
- Customer facing Project/Product delivery Management
- SAFe Advanced Scrum Master and Product Owner training
- Network optimization
- Delivery excellence
- Emergency Services transition
- SMSC function digitization
- Financial and delivery leadership
- Building trustworthy relationships
- Cross-functional team leadership
- Tax benefits and financial objectives
- Leveraging relationships for growth
- Delivery execution and traffic migration
- RAID resolution and governance meetings
- Project prioritization and governance approval
- Addressing governance concerns
- Complex delivery management
- Marketing timelines and delivery excellence
- Service management tools implementation
- Onboarding to cloud
- Social CRM implementation
- Hybrid methodology implementation
- Offshore delivery team setup
- Business transformation team setup
- Self-motivated
- Dedicated
- Hard-working
- Wellbeing advocate
- People-focused leader
- Integrity commitment
- Professional development
- PMP certification
- PRINCE2 certification
- CISA certification
- Better Business Case training
- Certified Scrum Master
- Certified Product Owner-Product Manager
- SAFe certifications (Lean Portfolio Management, Advanced Scrum Master, Product Owner, Solution Architect, DevOps, Release Train Manager, Scrum Master, Agile Product Management)
- Azure, AWS, GCP Cloud Practitioner and Solution Architect
- Azure DevOps
- Microsoft Dynamics CRM Fundamentals
Accomplishments
- Delivered a SAFe Advanced Scrum Master and Product Owner training for 45 Nokia team members.
- Achieved network optimisation to save €100k per annum and generating additional business.
- Awarded delivery excellence to achieve marketing timelines 5G roll out improving bottom line by 20%
- Successful and seamless transition of Emergency Services without disruption of service to New Zealanders
- Successful SMSC function digitisation without disruption to Spark subscribers.
- Demonstrated leadership with financial and delivery to achieve tax benefits and business target.
Certificationstraining
- Project Management and Auditing: PMP, PRINCE2 and CISA, Trained for Better Business Case
- Agile Scrum and SAFe:
- - Certified Scrum Master and Product Owner-Product Manager
- - SAFe certifications (Lean Portfolio Management, Advanced Scrum Master, Product Owner, Solution Architect, DevOps, Release Train Manager, Scum Master, Agile Product Management)
- Azure, AWS, GCP Cloud Practitioner and Solution Architect, Azure DevOps, Microsoft Dynamics CRM Fundamentals.
Attributes
Self-motivated, dedicated, hard-working, wellbeing advocate and people-focused leader with an unwavering commitment to integrity. Owning professional development of self and team members.
Timeline
Senior Project Manager
Nokia New Zealand
02.2016 - 03.2024
Customer Program Manager - PMT, and ONATi - FRENCH POLYNESIA
Nokia New Zealand
02.2016 - 03.2024
Senior Project Manager - IBM Cloud
IBM New Zealand
02.2014 - 01.2016
Senior Project Manager - Single Client Management System- Ministry of Social Development
IBM New Zealand
02.2014 - 01.2016
Business Delivery Manager – Customer Sales Channel Portfolio – Telus
IBM Canada
02.2013 - 01.2014
Project Delivery Manager – CRM System – Vodafone Ireland
IBM Ireland
06.2011 - 01.2013
Senior Project Manager, Delivery Manager
IBM Ireland, Canada, UK, New Zealand
08.2007 - 01.2016
Project Manager
Capgemini India
01.2004 - 07.2007
Development Consultant
McGraw-Hill Publication USA
08.2003 - 12.2003
Program Manager – Spark New Zealand
Program Manager - TPG (Former VHA) Australia
Bachelor of Engineering - Chemical Engineering
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