Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Timeline
Generic

Mayank Wadhwa

Epsom,AUK

Summary

A well mannered, articulate and responsible person who can communicate with customers efficiently. Smart and presentable with an ability to work as part of a team or individually. Effective communication, decision making and problem solving skills. Currently seeking a full-time opportunity where I can utilize my skills and previous work experience for the betterment of the organization.

Overview

8
8
years of professional experience

Work History

Area and outbound call Sales Representative

Edwards and Hardy Roofing
10.2024 - Current
  • Managed household errands and other essential duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Investigated customer complaints about service quality or product defects and took appropriate corrective actions.
  • Participated in trade shows, conferences, exhibitions, and other events related to the industry.
  • Analyzed customer feedback to identify areas of improvement for products or services.

Team Leader and Customer Service Representative

Professional Sales Limited
03.2023 - 10.2024
  • Allocating areas to different teams.
  • Provide health and safety training.
  • Allocating different members in different Teams.
  • Handling customer escalation emails.
  • Making Daily stat report for team members.
  • Sharing weekly targets and feedback with team. Also take huddles to find the process knowledge gap.
  • Shared the best practices across line of business to minimize the business errors and help them to achieve business target.
  • Managed daily office operations, ensuring smooth workflow and organization.
  • Coordinated schedules, meetings, and communications for team members and stakeholders.
  • Developed and maintained filing systems for easy access to important documents.
  • Assisted in budget preparation and expense tracking to support financial management.
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Liaised with vendors and service providers to maintain office supplies and services.
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Trained new staff on customer service protocols and best practices.
  • Collaborated with team members to improve service quality and efficiency.
  • Conducted follow-ups to ensure customer satisfaction after service delivery.
  • Maintained knowledge of product offerings to enhance customer experiences.

Senior Sales Representative

Professional Sales Limited
01.2019 - 03.2023
  • Responsible for Customer acquisition with Energy and Telecommunication Services.
  • Performed other ad-hoc administrative tasks assigned by the office manager.
  • Worked with Software like IKnock, Sales force to ensure that customer queries details are captured.
  • Accessing customer needs and explaining services to them.
  • Visiting perspective clients to establish signing opportunities.
  • Making quotation and negotiating prices and giving best possible deal to customer as per their requirement.
  • Completing contracts and recording orders.

Assistant Manager

Khana Indian Restaurant
10.2018 - 01.2019
  • Worked hard to learn all required tasks quickly to maximize performance.
  • Corrected issues in a timely manner to maintain productivity goals.
  • Inventory control.
  • Interacted with customers and retail buyers to expedite orders.
  • Handling email, inbound and outbound calls while maintaining brand standards at all the times.

Assistant Store Manager

Indian Pepper
06.2018 - 10.2018
  • Promoted and supported strong relationships with local community organizations in the surrounding area.
  • Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
  • Trained the team on effective up selling and cross-selling techniques.
  • Dealing efficiently with all the special requests as well as complaints of customers.
  • Inventory control.

Casual Employee

Link 2 Services
01.2018 - 03.2018
  • Verified that all merchandising standards were maintained on daily basis.
  • Scanning all the products and send for the packaging.

Education

National Diploma in Business - Level -6

Abacus institute of Management Studies
01.2018

National Diploma in Business - Level 5

Royal Business College
01.2017

Bachelor in Hotel Management - Rajpura, Punjab, India

Chitkara University
Rajpura, Punjab, India
01.2013

Skills

  • Inventory management
  • Staff training
  • Customer engagement
  • Sales techniques
  • Customer relationship management
  • Territory management
  • Quotation preparation
  • Negotiation skills
  • Team coordination
  • Performance tracking
  • Problem solving
  • Attention to detail
  • Administrative support

References

Available on Special Request

Hobbies and Interests

  • Running
  • Playing Congo (Musical Instrument)
  • Cooking various Indian cuisines

Personal Information

Visa status: Permanent resident visa

Timeline

Area and outbound call Sales Representative

Edwards and Hardy Roofing
10.2024 - Current

Team Leader and Customer Service Representative

Professional Sales Limited
03.2023 - 10.2024

Senior Sales Representative

Professional Sales Limited
01.2019 - 03.2023

Assistant Manager

Khana Indian Restaurant
10.2018 - 01.2019

Assistant Store Manager

Indian Pepper
06.2018 - 10.2018

Casual Employee

Link 2 Services
01.2018 - 03.2018

National Diploma in Business - Level -6

Abacus institute of Management Studies

National Diploma in Business - Level 5

Royal Business College

Bachelor in Hotel Management - Rajpura, Punjab, India

Chitkara University

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Mayank Wadhwa