May Ann Dupal-ag
Wellington,Paraparaumu
Summary
Adept at patient care and time management, I significantly enhanced patient satisfaction at Oceania Healthcare Eldon-Lodge through compassionate care and strict infection control. My experience also spans customer service and clerical support, where I improved efficiency and customer loyalty. Skilled in both emotional support and heavy lifting, I excel in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Health Care Assistant
Oceania Healthcare Eldon-Lodge
03.2023 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
Customer Service Representative
Teleperformance Philippines
10.2019 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided primary customer support to internal and external customers.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Office Clerk
LGU Asturias
07.2014 - 09.2019
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Facilitated smoother workflow transitions between departments through effective interoffice communication and organized handover processes.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
Service Crew Member
Jollibee Food Corporation Consolacion Cebu
09.2007 - 02.2008
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Associate in Computer Technology - Computer Study
University of Cebu Lapu-Lapu And Mandaue
Mandaue Cebu Philippines03.2007
Skills
- Time Management
- Patient Care
- Patient-focused care
- Supporting personal needs
- Meal Preparation
- Empathy and Compassionate Care
- Feeding Assistance
- Preparing meals
- Patient Positioning
- Mobility Assistance
- Catheter Care
- Care Monitoring
- Oral Hygiene
- Documenting behaviors
- Emotional and Social Support
- Infection Control
- Heavy Lifting
- Caregiver Relations
Timeline
Health Care Assistant
Oceania Healthcare Eldon-Lodge
03.2023 - Current
Customer Service Representative
Teleperformance Philippines
10.2019 - 02.2023
Office Clerk
LGU Asturias
07.2014 - 09.2019
Service Crew Member
Jollibee Food Corporation Consolacion Cebu
09.2007 - 02.2008
Associate in Computer Technology - Computer Study
University of Cebu Lapu-Lapu And Mandaue