Mayleen Osborne
Te Awanga,HKB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sanitation Driver
OutHouse Loos
05.2022 - 10.2023
- Used radio and cellular devices to communicate with dispatch.
- Completed preventive maintenance checks and troubleshot issues.
- Communicated with supervisor regarding unsafe sites, delays, accidents and breakdowns.
- Followed routes closely and maintained tight schedules.
- Operated Class2 truck.
- Performed daily pre-trip inspections.
- Monitored work environment for hazardous waste.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Reflexed trucks and added other necessary fluids such as oil and hydraulic fluid.
- Used hand signals to communicate with other workers or drivers.
- paperwork on board before leaving yard.
- Tracked personal compliance with restrictions on daily hours of service, reporting immediately to supervisor if in danger of being out of compliance.
Customer Service Representative
Hirepool Limited NZ
08.2019 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Head Quality Control
Heinz Watties
02.2017 - 04.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Grocery Assistance
Pakn'save Napier
12.2015 - 02.2017
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Dispatch
Kelly Services
10.2015 - 12.2015
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Chargehand/ Team Leader- Shift Coordinator
Heinz Watties
08.2012 - 06.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Training Bartender
Workforce Development
10.2011 - 02.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Packing/ Grading
Mr Apples
02.2011 - 05.2011
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed internal operational standards and productivity targets.
Kitchen Assistance
Compass Group Eurest
03.2010 - 11.2010
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Administration Training
P.E.I Business and Administration
06.2011 - 12.2011
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
Chainsaw Training
Papatoa Forestry Cable Logging
03.2009 - 12.2009
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Collaborated with teammates and coaches to build relationships and create cohesive team environment.
License Training
LandbaseTraining
10.2015 - 10.2015
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
Trust Treasurer
Osborne/HuiramaTrust
09.2010 - Current
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Computer skills -
P.E.I Business and Administration
06.2011
Administration -
P.E.I Business and Administration
06.2011
Skills
- Clerical Support
- Microsoft Word
- Written Communication
- Organization
- Supervision and leadership
- Attention to Detail
- Dependable and Responsible
- Relationship Building
- Organization and Time Management
- PPE use
- MS Office
Certification
- First aid, 04/01/11
- Chainsaw Maintenance
- On-Site Work
- Tree Felling
licenses
True. Class 4L - D,R,T,W
Workforce Development
- Workforce Development, Barista, 02/01/12
- Workforce Development, Food Safety, 02/01/12
References
- Drew Ngametua, Personal, 022 194 7685
Ngametuadrew28@gmail.com
- Sue Cuthbert, Personal, 021 174 265
Training
LandbaseTraining, Forklift Certificate, 10/16/18
Timeline
Sanitation Driver
OutHouse Loos
05.2022 - 10.2023
Customer Service Representative
Hirepool Limited NZ
08.2019 - 01.2022
Head Quality Control
Heinz Watties
02.2017 - 04.2017
Grocery Assistance
Pakn'save Napier
12.2015 - 02.2017
Dispatch
Kelly Services
10.2015 - 12.2015
License Training
LandbaseTraining
10.2015 - 10.2015
Chargehand/ Team Leader- Shift Coordinator
Heinz Watties
08.2012 - 06.2015
Training Bartender
Workforce Development
10.2011 - 02.2012
Administration Training
P.E.I Business and Administration
06.2011 - 12.2011
Packing/ Grading
Mr Apples
02.2011 - 05.2011
Trust Treasurer
Osborne/HuiramaTrust
09.2010 - Current
Kitchen Assistance
Compass Group Eurest
03.2010 - 11.2010
Chainsaw Training
Papatoa Forestry Cable Logging
03.2009 - 12.2009
Computer skills -
P.E.I Business and Administration
Administration -
P.E.I Business and Administration
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