Mayleen Osborne
Te Awanga,HKB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sanitation Driver
OutHouse Loos
Hastings, HKB
05.2022 - 10.2023
- Used radio and cellular devices to communicate with dispatch.
- Completed preventive maintenance checks and troubleshot issues.
- Communicated with supervisor regarding unsafe sites, delays, accidents and breakdowns.
- Followed routes closely and maintained tight schedules.
- Operated Class2 truck.
- Performed daily pre-trip inspections.
- Monitored work environment for hazardous waste.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Positioned and returned container on customer's property with lids and doors properly replaced and containers located without risk of obstruction traffic flow or driveway entrances.
- Reflexed trucks and added other necessary fluids such as oil and hydraulic fluid.
- Used hand signals to communicate with other workers or drivers.
- paperwork on board before leaving yard.
- Tracked personal compliance with restrictions on daily hours of service, reporting immediately to supervisor if in danger of being out of compliance.
Customer Service Representative
Hirepool Limited NZ
Napier City, HKB
08.2019 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Head Quality Control
Heinz Watties
Hastings
02.2017 - 04.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
Grocery Assistance
Pakn'save Napier
Napier City
12.2015 - 02.2017
- Stocked fruits and vegetables and removed old or poor quality products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Dispatch
Kelly Services
Napier City
10.2015 - 12.2015
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Chargehand/ Team Leader- Shift Coordinator
Heinz Watties
Hastings
08.2012 - 06.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Training Bartender
Workforce Development
Napier City
10.2011 - 02.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Trained 2 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Packing/ Grading
Mr Apples
Hastings
02.2011 - 05.2011
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed internal operational standards and productivity targets.
Kitchen Assistance
Compass Group Eurest
Hamilton
03.2010 - 11.2010
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Administration Training
P.E.I Business and Administration
Napier City
06.2011 - 12.2011
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
Chainsaw Training
Papatoa Forestry Cable Logging
Napier City
03.2009 - 12.2009
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Collaborated with teammates and coaches to build relationships and create cohesive team environment.
License Training
LandbaseTraining
Napier City
10.2015 - 10.2015
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
Trust Treasurer
Osborne/HuiramaTrust
Taupo
09.2010 - Current
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
- Promoted positive attitude and competitive spirit during training and gameplay.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Reconciled accounts and reviewed expense data, net worth, and assets.
Education
Computer skills -
P.E.I Business and Administration
06.2011
Administration -
P.E.I Business and Administration
06.2011
Skills
- Clerical Support
- Microsoft Word
- Written Communication
- Organization
- Supervision and leadership
- Attention to Detail
- Dependable and Responsible
- Relationship Building
- Organization and Time Management
- PPE use
- MS Office
Certification
- First aid, 04/01/11
- Chainsaw Maintenance
- On-Site Work
- Tree Felling
licenses
True. Class 4L - D,R,T,W
Workforce Development
- Workforce Development, Barista, 02/01/12
- Workforce Development, Food Safety, 02/01/12
References
- Drew Ngametua, Personal, 022 194 7685
Ngametuadrew28@gmail.com
- Sue Cuthbert, Personal, 021 174 265
Training
LandbaseTraining, Forklift Certificate, 10/16/18
Timeline
Sanitation Driver
OutHouse Loos
05.2022 - 10.2023
Customer Service Representative
Hirepool Limited NZ
08.2019 - 01.2022
Head Quality Control
Heinz Watties
02.2017 - 04.2017
Grocery Assistance
Pakn'save Napier
12.2015 - 02.2017
Dispatch
Kelly Services
10.2015 - 12.2015
License Training
LandbaseTraining
10.2015 - 10.2015
Chargehand/ Team Leader- Shift Coordinator
Heinz Watties
08.2012 - 06.2015
Training Bartender
Workforce Development
10.2011 - 02.2012
Administration Training
P.E.I Business and Administration
06.2011 - 12.2011
Packing/ Grading
Mr Apples
02.2011 - 05.2011
Trust Treasurer
Osborne/HuiramaTrust
09.2010 - Current
Kitchen Assistance
Compass Group Eurest
03.2010 - 11.2010
Chainsaw Training
Papatoa Forestry Cable Logging
03.2009 - 12.2009
Computer skills -
P.E.I Business and Administration
Administration -
P.E.I Business and Administration