May Sadie Lo
Liverpool ,NSW
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Passenger Service Supervisor
Hong Kong Airport Services Limited
Hong Kong
12.1992 - 04.2022
- Lead and supervise a team of ground customer service agents, ensuring exceptional customer service and smooth operations.
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
- Handle escalated customer inquiries, complaints, and requests, effectively resolving issues to maintain high levels of customer satisfaction.
- Collaborate with airline departments, airport authorities, and other airlines to ensure seamless coordination and resolve operational challenges.
- Monitor and enforce compliance with company policies, aviation regulations, safety protocols, and service standards.
- Customer Airlines handled: QANTAS Airways, Qatar Airways, Swiss International Air Lines, Air France, Japan Airlines
Social Educator
Seton Villa
Eastwood, NSW
06.1990 - 06.1992
- Developed strong communication and organizational skills through working on group projects.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
Diploma Of Travel And Tourism Management -
TAFE
Ryde 02.1990 - 11.1992
Diploma Of Secretarial Course -
Cambridge Secretarial College
Hurstville 02.1988 - 11.1989
Skills
Customer service management
Airline operations expertise
Performance improvements
Employee training
Fluent in Cantonese and Mandarin
Timeline
Passenger Service Supervisor
Hong Kong Airport Services Limited
12.1992 - 04.2022
Social Educator
Seton Villa
06.1990 - 06.1992
Diploma Of Travel And Tourism Management -
TAFE
02.1990 - 11.1992
Diploma Of Secretarial Course -
Cambridge Secretarial College
02.1988 - 11.1989