Overview
Work History
Education
Skills
Timeline
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May Sadie Lo

Liverpool ,NSW

Overview

32
32
years of professional experience
4
4
years of post-secondary education

Work History

Passenger Service Supervisor

Hong Kong Airport Services Limited
Hong Kong
12.1992 - 04.2022
  • Lead and supervise a team of ground customer service agents, ensuring exceptional customer service and smooth operations.
  • Hired, trained, and motivated employees to provide exceptional passenger care and support.
  • Handle escalated customer inquiries, complaints, and requests, effectively resolving issues to maintain high levels of customer satisfaction.
  • Collaborate with airline departments, airport authorities, and other airlines to ensure seamless coordination and resolve operational challenges.
  • Monitor and enforce compliance with company policies, aviation regulations, safety protocols, and service standards.
  • Customer Airlines handled: QANTAS Airways, Qatar Airways, Swiss International Air Lines, Air France, Japan Airlines

Social Educator

Seton Villa
Eastwood, NSW
06.1990 - 06.1992
  • Developed strong communication and organizational skills through working on group projects.
  • Excellent communication skills, both verbal and written.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Education

Diploma Of Travel And Tourism Management -

TAFE
Ryde
02.1990 - 11.1992

Diploma Of Secretarial Course -

Cambridge Secretarial College
Hurstville
02.1988 - 11.1989

Skills

Customer service management

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Timeline

Passenger Service Supervisor

Hong Kong Airport Services Limited
12.1992 - 04.2022

Social Educator

Seton Villa
06.1990 - 06.1992

Diploma Of Travel And Tourism Management -

TAFE
02.1990 - 11.1992

Diploma Of Secretarial Course -

Cambridge Secretarial College
02.1988 - 11.1989

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May Sadie Lo