Mayur Moradiya
Auckland,AUK
Summary
Dedicated customer service and technical support professional with a strong ability to identify and resolve issues efficiently. Known for maintaining positive relationships through tactful communication and delivering solutions that benefit both the customer and the business. Highly organized, detail-oriented, and comfortable working in team or independent settings. Receptive to feedback and continually seeking to improve skills and performance.
Overview
6
6
years of professional experience
Work History
Sales Assistant
Lagardere AWPL Travel Retail
Auckland Airport
05.2024 - Current
- Ability to greet and assist customers, understand their needs
- Deep understanding of the products or services
- Proficiency in cross-selling, up-selling, and closing deals
- Familiarity with point-of-sale (POS) systems
- Proven ability to meet or exceed sales targets and KPIs.
Modem Technician
A.B.Sy Contract Services Ltd., Auckland
02.2022 - 04.2024
- Installed, configured, and tested modems and related network equipment
- Assisted customers with technical support and resolved connectivity issues
- Ensured compliance with operational standards and regulations
- Managed time-sensitive tasks, consistently meeting installation deadlines.
Fiber Optic Technician
Silverline Communication Limited, Whakatane
05.2021 - 01.2022
- Performed fiber splicing and civil network installations
- Troubleshot and resolved technical issues for network systems
- Managed MDU and SDU projects, ensuring timely and accurate installations
- Installed aerial and underground cables, utilized OTDR machines, and handled fiber blowing
- Upgraded and optimized networks to meet customer needs and specifications.
Customer Service Representative
The Connexions NZ Limited, Auckland
07.2020 - 04.2021
- Provided excellent customer service and resolved customer concerns
- Worked flexible hours, including night, weekend, and holiday shifts
- Assisted with store operations, including stock management and product display.
Customer Service Representative
Jewel of India
05.2018 - 08.2019
- Delivered high-quality customer service in a fast-paced food service environment
- Managed shifts and store operations in the absence of the manager
- Contributed to overall store management and ensured smooth daily operations.
Education
Graduate Diploma in Information Technology (level 7) -
Otago Polytechnic International
Auckland01.2020
Skills
- Communication
- Customer Service
- Compliance
- Problem Solving
- Time Management
- Technical Proficiency
- Attention to Detail
Reference
On request
Timeline
Sales Assistant
Lagardere AWPL Travel Retail
05.2024 - Current
Modem Technician
A.B.Sy Contract Services Ltd., Auckland
02.2022 - 04.2024
Fiber Optic Technician
Silverline Communication Limited, Whakatane
05.2021 - 01.2022
Customer Service Representative
The Connexions NZ Limited, Auckland
07.2020 - 04.2021
Customer Service Representative
Jewel of India
05.2018 - 08.2019
Graduate Diploma in Information Technology (level 7) -
Otago Polytechnic International
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