YASH SONI
WOOLSTON,CHRISTCHURCH
Summary
A customer service representative with over two years of experience delivering high-quality customer support in fast-paced environments. Skilled in active listening, problem-solving, and multi-tasking, while maintaining a positive and professional attitude. Proficient in using CRM systems, handling complex service issues, and exceeding customer expectations. Known for excellent communication skills, and the ability to build strong customer relationships. Passionate about helping clients and contributing to team success.
Overview
5
5
years of professional experience
Work History
Till Operator
KFC
RICCARTON, Christchurch
01.2021 - Current
- Take customer orders accurately, ensuring to confirm their order preferences
- Ensure customer queries and concerns are addressed politely and professionally.
- Work closely with kitchen staff, other team members, and supervisors to ensure smooth operations.
- Ensure that cash transactions are handled according to KFC’s procedures and company policies.
Assistant Manager
Yash dairy and Lotto
Woolston, Christchurch
02.2020 - Current
- Ensuring the smooth operation of point-of-sale (POS) systems, including addressing technical issues.
- Coordinating with suppliers to order products, ensuring timely deliveries.
- Implementing in-store promotions, discounts, or loyalty programs to encourage sales.
- Overseeing daily cash handling, ensuring register accuracy, and managing cash flow.
- Managing relationships with suppliers and negotiating contracts to secure competitive pricing and favorable terms.
- Overseeing the proper receiving, inspection, and storage of deliveries from suppliers.
Intern
SHEPPHARD & ROUT ARCHITECTS
CHRISTCHURCH CENTRAL CITY, Christchurch
07.2023 - 08.2023
- Collaborated with senior architects to develop architectural designs for various projects.
- Review architectural plans for accuracy and compliance with building codes and regulations.
- Research building materials, construction methods, and local building codes.
- Accompanied senior architect on-site visits to assess the condition of existing structures or monitor ongoing construction work.
Education
Architectural Technology
Ara Institute of Canterbury
Christchurch, New Zealand, NZSkills
- Communication skills (verbal communication, written communication, active listening)
- Computer and Technical Skills
- Multi Tasking
- Patience and Empathy
- Adaptability and Flexibility
- Attention to Customer Feedback
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
References
References available upon request.
Timeline
Intern
SHEPPHARD & ROUT ARCHITECTS
07.2023 - 08.2023
Till Operator
KFC
01.2021 - Current
Assistant Manager
Yash dairy and Lotto
02.2020 - Current
Architectural Technology
Ara Institute of Canterbury
Similar Profiles
Ilona LambIlona Lamb
Customer Service Team Member at KFCCustomer Service Team Member at KFC
LUCAS BONNETTLUCAS BONNETT
Kitchen Hand and Front Packer at KfcKitchen Hand and Front Packer at Kfc
Milad SafariMilad Safari
Crew Member at KFCCrew Member at KFC