Mayuri Bansode
Auckland,AUK
Summary
Master student studying at Unitec Institute of Technology seeking an opportunity with flexible hours to utilize skills and collaborate effectively with colleagues.
Experienced Customer Service Specialist adept at prioritizing and multitasking in dynamic, high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IT- Industry
, Mumbai
08.2018 - 02.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Developed strong customer relationships to encourage repeat business.
Education
MBA - Supply Chain And Logistics
Unitec Institute of Technology
Mt AlbertSkills
- Product Knowledge
- Appointment Scheduling
- Inbound and Outbound Calling
- Store maintenance
- Escalation management
- Customer Relationship Management (CRM)
- Problem Resolution
- Project management abilities
- Materials Transport
- Process Optimization
- Operation Management
- Leadership
- Strategic Thinking
- Communication
Languages
English
Professional
Hindi
Professional
Marathi
Professional
Timeline
Customer Service Representative
IT- Industry
08.2018 - 02.2023
MBA - Supply Chain And Logistics
Unitec Institute of Technology
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