Mayuri Patel
Manukau,AUCKLAND
Summary
Experienced Tier 2 IT Helpdesk Support Technician with a strong background in installation and maintenance of software and hardware. Proficient computer skills with hands-on knowledge in networking, Windows, and Office 365 suites. Able to provide technical support to resolve problems with end-user devices remotely and with excellent customer service skills. Keen to play an active role in your organization where I can bring immediate and strategic value to the organization and improve my own skillset.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Services Fulfillment - Helpdesk Specialist
The Warehouse Group
09.2021 - Current
- Retail and Commercial)
- Subject Matter Expert on commercial business equipment setup, including quality checks and all administration
- Provided expertise to maintain and support various IT systems and retail products while adhering to company strategies and standards
- Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation where required
- Resolved customer technical issues and ensured all issues are closed in time with the right resolution and the highest customer satisfaction
- Diffused escalated customer situations while setting accurate expectations for issue resolution
- Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system
- Managed the overall customer call queue to ensure timely response to incoming customer calls
- Opened tickets and maintained documentation to track tickets through to resolution
- Provided training to new employees on call center operations, and troubleshooting techniques, and collaborated on calls with new hires
- Commercial white glove imaging for all technology equipment for private corporate clients and white glove imaging Chromebook set up for schools across NZ
Customer Services Representative
Noel Leeming
06.2021 - 09.2021
- Meet and exceed customer satisfaction goals
- Handled customer returns and complaints with patience and attention to detail
- Guide customers on purchases based on interests, promotions, and other sales targets
- Maintain up-to-date product knowledge and information on brands and product lines
- Coordinate with the visual design synopsis to develop and implement visual displays in the retail store
- Perform and maintain instore and promotional displays
Café Assistant and Barista
Coco beans Cafe & Restaurant
09.2019 - 05.2021
- Customer services, greeting, and seating customers, upselling and promoting daily specials
- Cash handling and payment duties
- Adhering to strict food hygiene, food preparation, and safety regulations and completing all safety checks
- Trained barista and able to prepare coffee beans and use several types of coffee machines to make coffee along with café art
- Take orders, serve customers, and answer their questions
- Performed opening and closing tasks including cashing up and opening tills and opening and locking up the café
Education
Graduate Diploma - Information And Communication Technology
Tasman International Academies
2020
NZ Diploma - Information Technology Technical Support
Tasman International Academies
2019
Skills
- Exceptional Communication Skills
- Technical Troubleshooting
- Multitasking and Prioritization
- Troubleshooting Network Issues
- Teamwork and Collaboration
- Great Customer Services Skills
- Phone Support
- Microsoft Windows and Office
- Problem-Solving Abilities
- Windows Server 2012
- Active Directory Administration
- Service Ticket Tracking
- Hardware and Software Configuration
Certification
- CompTIA A+ - 2023
- Microsoft 365 Administration- 2022
Timeline
Services Fulfillment - Helpdesk Specialist
The Warehouse Group
09.2021 - Current
Customer Services Representative
Noel Leeming
06.2021 - 09.2021
Café Assistant and Barista
Coco beans Cafe & Restaurant
09.2019 - 05.2021
Graduate Diploma - Information And Communication Technology
Tasman International Academies
NZ Diploma - Information Technology Technical Support
Tasman International Academies
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