May Yang
Redvale
Summary
Former franchise owner with extensive experience in managing operations, including staff supervision, inventory control, and customer service. Developed strong skills in food handling, organisation, and maintaining efficient workflows in a fast-paced environment. Now seeking a role in food retail to apply expertise in stock management, food preparation, and customer relations.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Franchise Owner
Dominos's Pizza
01.2014 - 11.2023
- Managed labour, inventory and overhead costs effectively to maintain business profitability.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Oversaw payroll, business planning and marketing for franchise operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Trained and motivated employees to perform daily business functions.
Professional
Sichuan Tianchen Investment Company
03.1998 - 02.2014
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Professional
Sichuan Mianyang Natural Gas Company
02.1993 - 02.1998
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
Education
Certificate in Horticulture - Horticulture
Skills Update
Auckland 04.2001 -
Bachelor of Engineering - Thermal Engineering
Overseas University
China 04.2001 -
Skills
Operations Management
Talent Allocation
Quality Assurance
Staff Management
Inventory Management
Extended Baking/Cooking experience
Landscape Design
Certification
New Zealand Certificate in Horticulture(General)
Timeline
New Zealand Certificate in Horticulture(General)
06-2022
Franchise Owner
Dominos's Pizza
01.2014 - 11.2023
Certificate in Horticulture - Horticulture
Skills Update
04.2001 -
Bachelor of Engineering - Thermal Engineering
Overseas University
04.2001 -
Professional
Sichuan Tianchen Investment Company
03.1998 - 02.2014
Professional
Sichuan Mianyang Natural Gas Company
02.1993 - 02.1998
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