Dedicated IT professional with a passion for delivering exceptional customer service and a proven track record in IT support. Adept at providing Level 1 technical assistance in dynamic environments, I bring a comprehensive understanding of ITIL framework practices and a commitment to resolving client queries promptly. With a warm and approachable demeanor, I excel at collaborating with stakeholders to ensure timely issue resolution. Possessing outstanding communication and administrative skills, I am tech-savvy and quick to adapt to new technologies. I am ready to leverage my skills and experience to contribute to the success of your team and exceed customer expectations.