MAZHAR FEIZI

AUK – January 2024 - February 2025
Provided technical support and troubleshooting for students and staff in a fast-paced educational environment.

• Provided Level 1 IT support to students and faculty via phone, email, and in person.
• Diagnosed and resolved hardware and software issues for Windows and macOS systems.
• Assisted with network troubleshooting, ensuring stable internet and WiFi connectivity.
• Supported printers and peripheral devices, resolving paper jams, connectivity issues, and toner replacements.
• Managed user accounts and provided password resets for university systems.
• Assisted in installing, updating, and configuring software for educational and administrative purposes.
• Documented and maintained IT support logs for common issues and solutions.
• Provided guidance to students on printing services and optimized the university’s student printing experience.
• Worked collaboratively with the IT department to improve system efficiency and user experience.

Auckland – January 2023 - January 2024

• Delivered exceptional customer service, ensuring a positive dining experience by addressing customer concerns and resolving issues efficiently.
• Supervised and coordinated a team to optimize workflow, ensuring smooth daily operations and efficient problem-solving under pressure.
• Managed staff scheduling and training, developing employees' skills in POS systems, digital ordering platforms, and troubleshooting minor technical issues.
• Provided technical support for POS (Point of Sale) systems, digital payment processing, and in-house ordering software, reducing downtime and improving transaction efficiency.
• Trained staff on system usage, troubleshooting basic IT issues, and adapting to new technologies in the restaurant industry.
• Maintained inventory management systems, ensuring stock levels were accurately tracked and recorded digitally.
• Used data analysis from POS reports to make informed decisions about sales trends, staffing needs, and operational improvements.
• Fostered team collaboration and leadership, ensuring effective communication between front-of-house, kitchen staff, and management.
• Assisted in implementing digital marketing strategies, such as managing online orders and customer engagement via digital platforms.