Well-qualified Public Administrator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Mbabazi Sarah
Public Administrator
Kampala,Uganda
Summary
Overview
7
years of professional experience
1
Certification
Work History
Uganda Human Rights Commission
Human Resources Assistant
2020.01 - 2024.01 (4 years)
Job overview
- Managed personnel files for 100+ employees, ensuring confidentiality and compliance. Kept records up-to-date and organized, reducing retrieval time by 30%.
- Filed 200+ documents monthly, ensuring accuracy and efficiency in record-keeping. Sorted and delivered mail promptly, contributing to a 95% on-time delivery rate.
- Conducted new hire orientation for 20 employees quarterly, ensuring all paperwork was completed accurately. Recorded information on HR database with 100% accuracy, facilitating seamless integration of new hires.
- Answered and redirected 50+ incoming phone calls daily, ensuring effective communication. Reduced call waiting time by 40% through efficient call management.
- Assisted in payroll processing for 100+ employees, ensuring timely delivery of paychecks. Achieved 98% accuracy in payroll processing, minimizing errors and delays.
- Created comprehensive orientation materials and training programs, resulting in a 20% increase in new hire satisfaction. Reduced new hire training time by 15% through effective onboarding programs.
Uganda Central Police Station
Social Worker
2017.02 - 2019.11 (2 years & 9 months)
Job overview
- Provide immediate support to individuals and families in crisis situations.
- Responded to average of 20 domestic violence incidents per month, assisting victims and offering emotional support.
- Assisted 100 crime victims annually in understanding legal processes and accessing resources.
- Facilitated referrals to social services for 200 individuals annually, including substance abuse treatment, mental health counseling, and housing assistance.
Connected 90% of referred individuals with appropriate resources, improving access to essential support services. - Conducted 12 workshops on conflict resolution annually, reaching 300 community members.
Organized and managed 3 neighborhood watch programs, involving 50 households each, resulting in reduced crime rates by 15% in participating areas. - Assessed mental health needs of 30 individuals monthly, de-escalating situations and connecting them with appropriate services.
Achieved 80% success rate in connecting individuals with mental health treatment, reducing likelihood of further crises - Collaborated with law enforcement to successfully resolve 80% of family conflict cases, improving family stability and reducing repeat incidents.
Education
Uganda Christian University Kampala, Uganda
Bachelor of Arts from Public Administration & Management
11.2016
University Overview
Skills
- Administrative Skills
- Office Administration
- Payroll Processing
- Maintaining files
- Case Management
- Client Advocacy
- Conflict Resolution
- Analytical Thinking
- Customer Service
- Data Management
Certification
- Computer Applications Training, B&J Training Centre - June-August 2016
References
References
SSP Nanoka Moses
Regional Police Commander(Rwenzori East)
mosesnanoka@gmail.com
+256 776 535 434
Ron Kawamara
CEO - Hugamara Group
+256 773 393 390
Rugumayo Edson
Youth Member of Parliament(Western Uganda)
erugumayo@parliament.go.ug
+256 783 643 030
Timeline
Human Resources Assistant
Uganda Human Rights Commission
2020.01 - 2024.01 (4 years)
Social Worker
Uganda Central Police Station
2017.02 - 2019.11 (2 years & 9 months)
Uganda Christian University
Bachelor of Arts from Public Administration & Management
- Computer Applications Training, B&J Training Centre - June-August 2016
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