Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Hi, I’m

Mbabazi Sarah

Public Administrator
Kampala,Uganda
Mbabazi Sarah

Summary

Well-qualified Public Administrator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

7
years of professional experience
1
Certification

Work History

Uganda Human Rights Commission

Human Resources Assistant
01.2020 - 01.2024

Job overview

  • Managed personnel files for 100+ employees, ensuring confidentiality and compliance. Kept records up-to-date and organized, reducing retrieval time by 30%.
  • Filed 200+ documents monthly, ensuring accuracy and efficiency in record-keeping. Sorted and delivered mail promptly, contributing to a 95% on-time delivery rate.
  • Conducted new hire orientation for 20 employees quarterly, ensuring all paperwork was completed accurately. Recorded information on HR database with 100% accuracy, facilitating seamless integration of new hires.
  • Answered and redirected 50+ incoming phone calls daily, ensuring effective communication. Reduced call waiting time by 40% through efficient call management.
  • Assisted in payroll processing for 100+ employees, ensuring timely delivery of paychecks. Achieved 98% accuracy in payroll processing, minimizing errors and delays.
  • Created comprehensive orientation materials and training programs, resulting in a 20% increase in new hire satisfaction. Reduced new hire training time by 15% through effective onboarding programs.

Uganda Central Police Station

Social Worker
02.2017 - 11.2019

Job overview

  • Provide immediate support to individuals and families in crisis situations.
  • Responded to average of 20 domestic violence incidents per month, assisting victims and offering emotional support.
  • Assisted 100 crime victims annually in understanding legal processes and accessing resources.
  • Facilitated referrals to social services for 200 individuals annually, including substance abuse treatment, mental health counseling, and housing assistance.
    Connected 90% of referred individuals with appropriate resources, improving access to essential support services.
  • Conducted 12 workshops on conflict resolution annually, reaching 300 community members.
    Organized and managed 3 neighborhood watch programs, involving 50 households each, resulting in reduced crime rates by 15% in participating areas.
  • Assessed mental health needs of 30 individuals monthly, de-escalating situations and connecting them with appropriate services.
    Achieved 80% success rate in connecting individuals with mental health treatment, reducing likelihood of further crises
  • Collaborated with law enforcement to successfully resolve 80% of family conflict cases, improving family stability and reducing repeat incidents.

Education

Uganda Christian University
Kampala, Uganda

Bachelor of Arts from Public Administration & Management
11.2016

University Overview

Skills

  • Administrative Skills
  • Office Administration
  • Payroll Processing
  • Maintaining files
  • Case Management
  • Client Advocacy
  • Conflict Resolution
  • Analytical Thinking
  • Customer Service
  • Data Management

Certification

  • Computer Applications Training, B&J Training Centre - June-August 2016

References

References

SSP Nanoka Moses  

Regional Police Commander(Rwenzori East)

mosesnanoka@gmail.com

+256 776 535 434


Ron Kawamara

CEO - Hugamara Group

+256 773 393 390


Rugumayo Edson

Youth Member of Parliament(Western Uganda)

erugumayo@parliament.go.ug

+256 783 643 030



Timeline

Human Resources Assistant
Uganda Human Rights Commission
01.2020 - 01.2024
Social Worker
Uganda Central Police Station
02.2017 - 11.2019
Uganda Christian University
Bachelor of Arts from Public Administration & Management
  • Computer Applications Training, B&J Training Centre - June-August 2016
Mbabazi SarahPublic Administrator