Maria Carissa Dollosa Macfarlane
Bromley,Christchurch
Summary
PERSONAL STATEMENT : Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Champion
One Nz
Papanui, Christchurch
08.2023 - 12.2023
- My work as a customer service champion is to deal with the customer with their mobile and broadband inquiries.
- Phones and Accessories Stock take, Process porting, Process Mobile and broadband application, Process Sim swap
- Strengthened customer retention by offering discount options.
- Assessed customer needs through active listening techniques.
- Suggested additional products or services that may benefit customers based on their individual needs.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Team Member
Cash Converters
Linwood, Christchurch
08.2022 - 09.2023
- My role as a team team member is to provide outstanding customer service answering phone email and online inquiries, handle cash register, process online orders, shipping item, assist customer on the shop floor with their needs weather it is an item or personal loan
- I test item before issuing refund, merchandising making sure that item are well priced and visible to customers.
- Upheld high standards of productivity and quality in operations.
- Assisted customers with product selection and ordering process.
- Identified needs of customers promptly and efficiently.
Team Member
Taco Bell
Linwood, Christchurch
05.2021 - 07.2022
- Handling food preparation, customer service, taking orders in drive thru and cash handling
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Looked for ways to go above and beyond job requirements.
- Operated cash registers to process payments from customers.
Education
Certificate - Health And Well-being Level 2
NZTC
Christchurch, NZ08-2021
Bachelor of Science in Psychology -
University of Santo Thomas
Manila Philippines11-1998
Associate - Computer Secretarial And Business Management
I.ETI
Caloocan City Philippines06-1996
Skills
- POS System
- Visual merchandising
- Interpersonal skills
- Computer Skills
- Team player
- Flexible
- Fast learner
- Motivated
- Interpersonal Skills
- Willingness to learn
- Paperwork Processing
- High-Energy Attitude
- Store Maintenance
Health And Wellbeing Level
Health and Wellbeing Level 2
Computer Secretarial And Business Management
Computer Secretarial and Business Management
Psychology Degree
Bachelor of Science in Psychology
References
- Cyd Mark Pacia, Assistant Manager - Taco bell/chemist warehouse, 0273022604
- Elisabeth Britts, Asst. Manager - Cash converter, 02102570925
- Bavnesh Kumar, Tier 1 - One NZ, bavnesh.kumar@one.nz, 0224386653
Hobbies and Interests
- Arts
- Travel
- Reading
- Writing
- Music
Certification
Certificate in Health and Well-being Level 2
Date issue: 09/08/2021
Timeline
Customer Service Champion
One Nz
08.2023 - 12.2023
Team Member
Cash Converters
08.2022 - 09.2023
Team Member
Taco Bell
05.2021 - 07.2022
Certificate - Health And Well-being Level 2
NZTC
Bachelor of Science in Psychology -
University of Santo Thomas
Associate - Computer Secretarial And Business Management
I.ETI
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