McKenzie Amodeo
Auckland,AUK
Summary
Reliable and upbeat Customer service/sales representative, successful at promoting customer loyalty, satisfaction, and purchases with advisory techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and customer management. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Realcold
08.2022 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Retail Sales Representative
Vapo
12.2021 - 08.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Logged reports, expenses, receipts, and sales in company database.
- Utilized upselling techniques to promote additional products and increase sales.
Education
Diploma in Adventure Tourism & Management - Adventure Tourism & Management
Queenstown Resort Collage
Queenstown, NZ12.2021
High School Diploma -
Rosehill College
Auckland, AUK04.2019
Skills
- Excellent People Skills
- Adapt to Diverse Groups
- Verbal Communication
- Time Management
- Complex Problem-Solving
- Credit and Cash Transactions
- Acquire New Business
- B2B Sales and Customer Service
- Warranty Processes
Health and Fitness
Health and fitness is important to me as it provides the mind with clarity, assists with daily self-discipline, and keeping goals leading to consistent personal achievements.
Personal Development
Personal study and development is something I take pride in. I am consistently choosing to learn mental and physical skill sets to ensure my work is as efficient as it can be. Having a good mentality is a crucial part of loving the work that you do.
Timeline
Customer Service Representative
Realcold
08.2022 - Current
Retail Sales Representative
Vapo
12.2021 - 08.2022
Diploma in Adventure Tourism & Management - Adventure Tourism & Management
Queenstown Resort Collage
High School Diploma -
Rosehill College
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