Mckenzie Hauraki
Christchurch,Hornby
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ministry of Social Developement
11.2022 - 10.2024
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Merchandiser
Frucor Suntory
07.2022 - 11.2022
- Labeled products, rotated stock and fronted merchandise for appealing display.
Head Barista / Business Manager
Crafty Coffee
01.2022 - 07.2022
- Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
- Served customers quickly and efficiently and created strategies to prevent delays.
Logistics Operator
DB Schenker
08.2021 - 01.2022
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
Sales Representative / Admin
Scotties Car Rentals
11.2019 - 05.2020
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Order Picker
Foodstu Distribution Centre
10.2018 - 04.2019
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
Education
Diploma in Hospitality Management - Level 5
Ara Institute of Canterbury
10.2024
NCEA - 1 & 2
Hornby High School
11.2018
Skills
- Customer Service
- Problem-solving abilities
- Building rapport
- Active Listening
- Critical Thinking
- Eye for Detail
References
- Emma Jenison, DB Schenker Customer Service - 0223083151
- Erin Thompson, AUT Practice Manager - 02102637827
Awards
- NCEA Level 1 & 2
- New Zealand Full Drivers License Class 1
Timeline
Customer Service Representative
Ministry of Social Developement
11.2022 - 10.2024
Merchandiser
Frucor Suntory
07.2022 - 11.2022
Head Barista / Business Manager
Crafty Coffee
01.2022 - 07.2022
Logistics Operator
DB Schenker
08.2021 - 01.2022
Sales Representative / Admin
Scotties Car Rentals
11.2019 - 05.2020
Order Picker
Foodstu Distribution Centre
10.2018 - 04.2019
NCEA - 1 & 2
Hornby High School
Diploma in Hospitality Management - Level 5
Ara Institute of Canterbury
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