Mckenzie Selinger
Christchurch
Summary
Proven Server at Russley Golf Club, adept in high-energy environments and skilled in barista arts, excelled in upselling, boosting sales significantly. Mastered cash handling and customer service, ensuring swift resolution of complaints, fostering a positive reputation. Trained staff, enhancing service efficiency.Dedicated and versatile professional with extensive experience in both cafe operations and pro shop services at Russley Golf Club. Demonstrated expertise in delivering exceptional customer service, overseeing daily operations, and fostering a welcoming atmosphere for members and guests. Successfully ran cafe functions independently, ensuring smooth and efficient service. Highly trusted in running the pro shop, with a proven ability to train others and coordinate events and promotions to enhance the overall customer experience. Adept at balancing multiple responsibilities and ensuring seamless, profitable operations.
Overview
3
3
years of professional experience
Work History
Junior Golf Coach
Russley Golf Club
01.2024 - Current
- Developed and delivered effective and engaging Jr coaching sessions to improve performance
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Utilized various coaching models and techniques to maximize client success.
- Facilitated group coaching sessions and provided individual coaching support.
- Proven ability to learn quickly and adapt to new situations.
Golf Shop Attendant
Russley Golf Club
11.2023 - Current
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
- Assisted in coordinating coach's lessons
- Monitored guest activity at driving range areas, enforcing safety rules and maintaining a secure environment for all visitors.
Greenkeeper
Russley Golf Club
10.2023 - Current
- Part time
- Ensured exceptional playing surfaces by expertly mowing and rolling greens, tees, fairways, and roughs.
- Contributed to a welcoming environment by providing courteous assistance to golfers on the course.
- Created relationship with players
- Running daily operations
- Strengthened communication between grounds crew and golf shop staff to ensure seamless coordination of events, tournaments, and daily course activities.
Server
Russley Golf Club
07.2021 - 11.2023
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers
- Serving customers that comply with alcohol licensing laws
- Supervising other employees working in the bar
- High level of barista skills
Education
Level 3 NCEA -
Burnside High School
Christchurch, CAN11.2022
Skills
- Strong work ethic
- Train Employees
- Server Training
- Time Management
- Barista skills
- Bar management
- Exceptional customer service
- Professional Appearance
Timeline
Junior Golf Coach
Russley Golf Club
01.2024 - Current
Golf Shop Attendant
Russley Golf Club
11.2023 - Current
Greenkeeper
Russley Golf Club
10.2023 - Current
Server
Russley Golf Club
07.2021 - 11.2023
Level 3 NCEA -
Burnside High School
Similar Profiles
Derrick XuDerrick Xu
Golf Pro Shop Assistant at Russley Golf ClubGolf Pro Shop Assistant at Russley Golf Club
Barbi GeorgeBarbi George
Director of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf ClubDirector of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf Club
JAINEY ROSE BABUJAINEY ROSE BABU
REGISTERED NURSE at Russley VillageREGISTERED NURSE at Russley Village