MD. MAZBAH UDDIN
Hamilton,New Zealand
Summary
Dynamic banking professional with over 13 years of progressive experience in Customer Service Management, investment/credit management, foreign exchange, and Branch operation management within the banking and cell phone sector. Adept at managing customer, high-value portfolios, preparing financial proposals, and ensuring compliance with regulatory standards. Proven ability to lead teams, foster client relationships, drive operational excellence, and ensure ultimate customer satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
FAVP | Investment/Credit In-Charge
Social Islami Bank PLC
11.2024 - 11.2025
- Ensure proper customer service of Credit/Investment clients with their utmost satisfaction.
- Monitored the branch’s investment portfolio and managed credit proposals for corporate and SME clients over Tk.18000.00 million.
- Completed documentation, including mortgage and charge processes, ensuring compliance and safe custody.
- Conducted financial analysis for new investments, renewals, and client segmentation for over 60 clients.
- Oversaw disbursement operations, CIB reporting, and regulatory returns for Bangladesh Bank over 80 clients.
- Supervised loan rescheduling, restructuring, and recovery of overdue investments.
- Participation with yearly business & profit target of the Branch
- A Shari'ah based Islami Bank
FAVP | Deputy-In-Charge (Foreign Exchange Dept.)
Social Islami Bank PLC
07.2023 - 10.2024
- Ensure proper customer service of Fr.Credit/Investment clients with their utmost satisfaction.
- Prepare and process new, renewal, and enhancement proposals under foreign exchange limits.
- Analyze financial statements to assess client financial strength.
- Handle Import LC issuance, amendments, and maturity processing.
- Draft proposals for WES Bill, Refinance, and EDF.
- Manage SWIFT transmissions & ensure compliance with bank standards.
- Prepare monthly and quarterly L/C reports for the head office.
- Update import L/C data on the Bangladesh Bank dashboard.
- Conduct client visits to ensure compliance with Islamic Sharia principles.
- Participation with yearly business & profit target of the Branch
- A Shari'ah based Islami Bank
SPO | Manager Operation
Social Islami Bank PLC
03.2022 - 06.2022
- Ensure proper customer service of all department with their utmost satisfaction.
- Supervised branch operations, ensuring functional control, efficient support, and timely submission of reports.
- Addressed customer queries, monitored investment accounts, and mobilized deposits to meet targets.
- Ensured security measures, verified expenditures, and evaluated employee performance regularly.
- Participation with yearly business & profit target of the Branch
- A Shari'ah based Islami Bank
SPO | Investment In-Charge
Social Islami Bank PLC
07.2018 - 06.2019
- Supervised and monitored investment department operations, managing Tk. 6000 million portfolios for 42 clients (Corporate, SME).
- Ensured timely completion of departmental tasks on a daily basis.
- A Shari'ah based Islami Bank
PO | Investment In-Charge
Social Islami Bank PLC
06.2016 - 06.2018
- Supervised and monitored investment department operations, managing Tk. 6000 million portfolios for 42 clients (Corporate, SME).
- Ensured timely completion of departmental tasks on a daily basis.
- A Shari'ah based Islami Bank
PO & SO | Investment Department
Social Islami Bank PLC
01.2013 - 06.2016
- Prepared SME, corporate, and retail investment proposals, including sanction letters and new loan accounts.
- Analyzed financial statements for investment decisions and handled CIB reporting for clients.
- A Shari'ah based Islami Bank
Executive Officer (Accounts & Trade service)
Chittagong Capital Limited
03.2010 - 04.2012
- Ensure direct customer service with satisfaction for completing regular operation of the company.
- Monitored financial transactions and ensured compliance with trade regulations.
- A Concern of GPH Group
Executive Officer (Customer Service)
Mobile Technic BD Limited
03.2009 - 03.2010
- Receiving defective warranty phone from the customer with their specific complain & give the solution as per company policy.
- Ensure direct customer service with satisfaction for completing regular operation of the company.
- A local agent of Nokia and Samsung Mobile
Education
MBA - Finance & Banking, and HRM
International Islamic University
Chattogram01.2011
BBA - Finance & Banking
International Islamic University
Chattogram01.2009
HSC - Business Studies
Narayanganj College
Dhaka Board01.2003
SSC - Science
Adarsha Gonoj Narayanganj
Dhaka Board01.2001
Skills
- Client engagement strategies
- Issue analysis and solution development
- Leadership and oversight
- Organizational planning expertise
- Comprehensive product understanding
- Performance goal alignment
- Portfolio management expertise
- Credit appraisal expertise
- Proficient in financial statement evaluation
- Regulatory Reporting & Documentation
- Risk management and recovery planning
- Implementation of Sharia-compliant practices
- Skilled in PowerPoint presentations
- Proficient in core banking systems
- Professional email communication
- Online communication proficiency
- Teamwork and collaboration
Accomplishments
- Achieved profit target of Tk.100.00 million by investing Tk.18000.00 million with accuracy and efficiency.
- Supervised team of 12 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved yearly branch profit target through effectively investment/credit of Tk.18000.00 million in 2024.
Affiliations
- Founder Member, IIUC Business Club
- Lifetime Member, “Proma” AbritiSongothon
- Member, Bankers Club and Rotary Club, Chattogram
- Ex-member, Robar Scout, Adarsha
- Rotary International (Chittagong North, Bangladesh)
Certification
- Managing Financial Institutions (IBA, University of Dhaka)
- Passed 800 marks, Institute of Cost and Management Accountants (ICMA)
- AIBB Certification, Institute of Bankers Bangladesh (IBB)
LANGUAGE SKILLS
Bengali – Native
English – Full Professional proficiency
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Music
- Watching Movies and TV Shows
- Adventure Travel
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
FAVP | Investment/Credit In-Charge
Social Islami Bank PLC
11.2024 - 11.2025
FAVP | Deputy-In-Charge (Foreign Exchange Dept.)
Social Islami Bank PLC
07.2023 - 10.2024
SPO | Manager Operation
Social Islami Bank PLC
03.2022 - 06.2022
SPO | Investment In-Charge
Social Islami Bank PLC
07.2018 - 06.2019
PO | Investment In-Charge
Social Islami Bank PLC
06.2016 - 06.2018
PO & SO | Investment Department
Social Islami Bank PLC
01.2013 - 06.2016
Executive Officer (Accounts & Trade service)
Chittagong Capital Limited
03.2010 - 04.2012
Executive Officer (Customer Service)
Mobile Technic BD Limited
03.2009 - 03.2010
BBA - Finance & Banking
International Islamic University
HSC - Business Studies
Narayanganj College
SSC - Science
Adarsha Gonoj Narayanganj
MBA - Finance & Banking, and HRM
International Islamic University
TRAININGS
- Customer Service Management –Mobile Technic Bd Limited (Local representative of Nokia and Samsung Cell Phone)
- Investment Management –Social Islami Bank Training Institute
- International Trade Payment and Finance – BIBM
- Credit Appraisal and Management – BIBM
- Anti-Money Laundering Program – Social Islami Bank Training Institute
- Foundation Course for Probationary Officers – Social Islami Bank Training Institute
- CIB online Reporting- Social Islami Bank Training Institute