M D A L A M I N
Auckland CBD
Overview
7
7
years of professional experience
Work History
Store Supervisor
Lord of the Fries
10.2019 - 04.2024
- Plan and work to budgets, maximise profits and achieve sales targets
- Recruit new staff, and train and develop existing staff
- Ensure high standards of customer service are maintained
- Implement and instil in team company policies, procedures and ethics
- Handle customer complaints and queries
- Carry out marketing activities in line with company policy
- Prepare reports and other performance analysis documentation
- Prepare stocktake and inventory, and managed ordering of stocks/supplies
Supervisor
Kebab King
02.2018 - 07.2019
- Supervised and coordinated the entire FOH team
- Ensured that the requirements for product quality, restaurant upkeep, maintenance and security standards are met
- Proactively assisted other staff members to deliver fast, friendly, and accurate service
- Delegated tasks to team and ensured follow-up
- Communicated with the general manager regularly
- Assisted general manager with ordering and store inventory
Front of House
Kebab King
04.2017 - 01.2018
- Received and confirmed walk-ins phone, and online reservations
- Greeted and assisted guests in a friendly and professional manner
- Ushered guests to their tables and provided them with their menus, and took orders accurately and efficiently
- Accepted and informed the relevant staff about food and beverage requests
- Transported food orders from the kitchen to each pertinent table
- Cleared glassware, silverware, and crockery from each table and maintained a clean and organized dining area
- Ensured guests satisfaction by addressing any concerns or complaints
Custodian
Recreational Services
12.2016 - 03.2017
- Cleaned, stocked and supplied designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Carried out heavy cleansing tasks and special projects
- Knowledge of cleaning chemicals and supplies, and familiarity with Material Safety Data Sheets
Timeline
Store Supervisor
Lord of the Fries
10.2019 - 04.2024
Supervisor
Kebab King
02.2018 - 07.2019
Front of House
Kebab King
04.2017 - 01.2018
Custodian
Recreational Services
12.2016 - 03.2017
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