MD Alvee AREFIN
Auckland
Summary
As a recent IT graduate with a strong background in sales and technical expertise, I am highly motivated to take on new challenges and advance my career in the dynamic field of Information Technology. With a solid foundation in both sales and technology, I am confident that I can make a valuable contribution to any organization in this industry. Auckland, New Zealand
Overview
8
8
years of professional experience
Work History
Jr. Network Engineer
Network for Learning
04.2022 - Current
- Firewall configuration with Fortinet
- Troubleshooting and support for network equipment ( eg
- Access Points , Switches ) with Ruckus cloud controller
- Managing and configuring Access points, Switches, WLANs
- Checking network stability with Grafana and Icinga
- Creating new policies, filtering profile as per client needs on Fortigate
- Answering any cybersecurity related queries
- Customize filtering profile, create VLANs as per client needs
- Remote support for tier 1 , 1.5 related issues
- Troubleshooting LAN and WAN side of network
- Explaining networking terms easily to non-technical clients to achieve resolution
- Keeping SLA on track
Computer Technician
Harvey Norman
07.2020 - 01.2022
- Data transfer, recovery, system upgrading, installation and setting up home/business networks
- Priorities the workload and taking responsibility for outcomes
- Dealing with all Microsoft products and troubleshooting
- Do onsite jobs by visiting customers' places
- Handling customer queries, complaints and giving suitable resolution
- Providing tech support remotely/phone/email
- Communicate and translate technical terms according to the customer's understanding
- Booking in repair jobs, dealing with computer manufacturers regarding hardware related issues and organizing repairs
- Following-up the repair jobs in a routine basis
Security Officer
Armourguard Security
12.2017 - 07.2020
- Company Overview: Armourguard Security - Lynnmall Auckland
- Making a site safe and secured
- De - escalate serious situations
- Dealing with clients
- Check site security equipment
- Maintain Communication with Headquarter
- Armourguard Security - Lynnmall Auckland
Sales Representative
Kiwi Comfort
01.2016 - 11.2017
- Collecting leads that are efficient and productive
- Exceeding the target
- Convince and negotiate with customers
- Understanding customers and dealing accordingly
- Leading a well - organized team
- Preparing Reports in a professional and efficient way
Education
Bachelor's in information technology -
Otago Polytechnic
06.2024
Ruckus Accredited SmartZone Administrator (RASZA) -
CommScope
01-2023
Diploma in Information Technology-IT -
Fortinet
Diploma in Information Technology-IT Level-6 Information Technology -
Abacus Institute of Studies
Diploma in Information Technology-IT Level-5 Information Technology -
Cornell Institute of Business and Technology
NSE2 Network Security Associate -
Fortinet
Skills
- Firewall configuration
- Cybersecurity
- Operating with Microsoft server 2012 and 2016
- Troubleshooting network issues
- Cloud computing with Microsoft Azure
- SQL Database- Designing Database & Implementing, Running queries, Manage Database, Updating Data
- Developing web application with HTML, php, Java and SQL
- Managing and configuring Access points, Switches, WLANs
- Keep track and assign task in Team Project with Project Management Tools
- Routing and switching basic for routers
- IP addressing and subnetting for different network types
- Network outage monitoring
- Worked with DNS and DHCP servers
- Basic ITIL knowledge
- Thorough knowledge about tech products and how to operate them
- Knowledge about Laptop and Desktop hardware
- Troubleshooting and modifying commands in routers or switches
- Installing and operating Microsoft OSs
- Speedy typing and produce reports
- Good communication skill
- Fluent is Bengali, English, Urdu, Hindi
- Understanding customers
Attributes
- Respectful
- Taking Responsibility
- Good Communication
- Can Do Attitude
- Troubleshooting
- Communication
- Quick Learner
- Smart Working
- Team Player
- Productive
Timeline
Jr. Network Engineer
Network for Learning
04.2022 - Current
Computer Technician
Harvey Norman
07.2020 - 01.2022
Security Officer
Armourguard Security
12.2017 - 07.2020
Sales Representative
Kiwi Comfort
01.2016 - 11.2017
Bachelor's in information technology -
Otago Polytechnic
Ruckus Accredited SmartZone Administrator (RASZA) -
CommScope
Diploma in Information Technology-IT -
Fortinet
Diploma in Information Technology-IT Level-6 Information Technology -
Abacus Institute of Studies
Diploma in Information Technology-IT Level-5 Information Technology -
Cornell Institute of Business and Technology
NSE2 Network Security Associate -
Fortinet
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