MD Bulbul Ahmed
Pabna,Suganagar
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Latte ART management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Overview
6
6
years of professional experience
Work History
Cafe Supervisor
Patagonia Chocolates LTD
12.2022 - Current
- Developed and implemented strategies to promote cafe products and increase sales.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Monitored food preparation, production, and plating for quality control.
Guest Service Agent
International Recreation Club
02.2022 - 11.2022
- Greeted and seated guests to provide friendly and welcoming experience.
- Greeted customers and answered inquiries regarding menu items and specials.
- Processed customer payments and balanced cash drawers.
Barista Supervisor
Kiva Han Cafe
03.2021 - 01.2022
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Designed and adjusted work schedules to meet business demands.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Planned and executed promotions and special events in close collaboration with management.
- Created new training guidelines, and provided staff orientation and training.
Baritsa
Renaissance Hotel
09.2019 - 06.2020
- Used POS system to accurately enter orders and process payments.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Barista
Royal Tulip Sea Pearl Beach Resort & Spa
02.2018 - 08.2019
- Promoted additional items with beverages, increasing store sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained regular and consistent attendance and punctuality.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Helped management keep adequate supply on hand by notifying of shortages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
BBA - Business
Bachelor of Businuss Study
Dr. Zahirul Kamal Degree College 04.2021
High School Diploma -
Chinakhara School And College
Pabna06.2017
Skills
- Payroll Preparation
- Computations
- Schedule Coordination
- Social Media Promotion
- Coffee Shop Operations
- Food orders
- Worker Training
- Staff Training and Development
- Food safety understanding
- Food and Beverage Service
Languages
Bengali
Native or Bilingual
English
Professional Working
Timeline
Cafe Supervisor
Patagonia Chocolates LTD
12.2022 - Current
Guest Service Agent
International Recreation Club
02.2022 - 11.2022
Barista Supervisor
Kiva Han Cafe
03.2021 - 01.2022
Baritsa
Renaissance Hotel
09.2019 - 06.2020
Barista
Royal Tulip Sea Pearl Beach Resort & Spa
02.2018 - 08.2019
BBA - Business
Bachelor of Businuss Study
High School Diploma -
Chinakhara School And College
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