Md Iqbal Hossain
Auckland,AUK
Summary
Highly motivated customer services representative with over 10 years’ experience in diverse and challenging environments. Accustomed to deadline-oriented, target-driven and high pressure environments where every minute counts and acknowledged for capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality, sales and service delivery are maintained.
Overview
13
13
years of professional experience
Work History
Restaurant Owner
Rainbow Kebab
12.2022 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Negotiated favorable lease terms with property owners, securing prime location spots at reduced rental rates.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Customer Service Supervisor
Cordis Hotel
03.2018 - 03.2020
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Manager
Royal Sweets & Café
12.2014 - 01.2016
- Managing and monitoring Sales and marketing activities
- Handling Branch activities & operations
- Managing inbound calls and customer queries
- Managing customer service operations for rendering and achieving quality services
Manager
Red Rose Restaurant
01.2012 - 01.2013
- Developing new business strategies and market analysis for generation of new business leads
- Recruitment, training and development new employees
- Proficiency in customer service operations for rendering and achieving quality services
- Managing Accounts and cash
Education
Diploma in Business - Applied Management stream
Edenz College
06.2015
Higher National Diploma (HND) - Business
International school of Business studies
09.2013
International English for Speakers of other Languages (ESOL) Communicator B2 -
Harrow International Business School
01.2013
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- Customer relations
- Team development
- Positive and constructive feedback
- Customer relationship management (CRM)
Timeline
Restaurant Owner
Rainbow Kebab
12.2022 - Current
Customer Service Supervisor
Cordis Hotel
03.2018 - 03.2020
Manager
Royal Sweets & Café
12.2014 - 01.2016
Manager
Red Rose Restaurant
01.2012 - 01.2013
Higher National Diploma (HND) - Business
International school of Business studies
International English for Speakers of other Languages (ESOL) Communicator B2 -
Harrow International Business School
Diploma in Business - Applied Management stream
Edenz College
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