Md. Kaiyum Sarker
Chedworth,New Zealand
Summary
Purposeful Operation Manager with 9 (Nine) years of experience in banking, skilled in enhancing customer satisfaction, operational efficiency, and team leadership. Currently pursuing a master’s in business and management at the University of Waikato, seeking to leverage strong analytical and management skills in a dynamic New Zealand work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operation Manager & Senior Principal Officer
SIBPLC
Debidwer, Bangladesh
01.2024 - Current
Operation Manager & Principal Officer
SIBPLC
Muradnagar, Bangladesh
07.2021 - 12.2023
- Developed strategies to boost customer loyalty, resulting in improved satisfaction scores
- Led a team of 20+ staff training sessions, enhancing overall job performance and efficiency
- Managed budgets to ensure cost-effective operations while upholding quality standards
- Provided advice on company rules and processes to resolve employee, ensuring a harmonious work environment
- Recorded employee attendance, payroll, and vacation requests
- Monitored staff performance and addressed issues
Executive Officer, Accounts and GB In-charge
SIBPLC
Jatrabari, Bangladesh
07.2019 - 06.2021
- Responded to emergency situations by dispatching appropriate personnel to address the incident
- Ensured the security and confidentiality of sensitive information like AML, Income Tax, Account related information to BFIU and NBR
Senior Officer, Investment
SIBPLC
Dhaka, Bangladesh
10.2016 - 06.2019
Probationary Officer, General Banking
SIBPLC
Dhaka, Bangladesh
09.2015 - 09.2016
- Analyzed financial models to evaluate investment proposals
- Researched, evaluated, and reported on market trends, investment opportunities, and risks associated with potential investments
- Monitored existing investments for changes in performance or other indicators that may impact future returns
- Gave remittance payments to the clients and completed the cheque-clearing process in BACPS
- Prepared account information-related reports to BFIU
- Maintained anti-money laundering files on behalf of BAMLCO
Trainee Officer, General Banking
DBPLC
Noakhali, Bangladesh
04.2015 - 09.2015
- Opened and closed diverse types of bank accounts
- Gave remittance payments to the clients and completed the cheque-clearing process in BACPS
- Prepared account information-related reports to BFIU
- Maintained anti-money laundering files on behalf of BAMLCO
Education
Master’s - Business and Management
University of Waikato
New Zealand11.2025
Master of Business Administration - Marketing
Jagannath University
Dhaka12.2013
Bachelor of Business Administration - Marketing
Jagannath University
Dhaka06.2012
Higher Secondary Certificate - Business Studies
Comilla Victoria Government College
01.2007
Secondary School Certificate - Business Studies
Comilla Zilla School
01.2005
Skills
- Proficient in Microsoft Office Suite
- Leadership and Team Management
- Effective Communication
- Financial Analysis and Reporting
- Customer Service Excellence
- Problem-Solving and Decision-Making
- Adaptable Multitasking Skills
- Prioritization and Scheduling Expertise
Certification
- Junior Associate of the Institute of Bankers, Bangladesh (JAIBB), 07/2018, The Institute of Bankers, Bangladesh (IBB), Dhaka, Bangladesh
- Diplomaed Associate of the Institute of Bankers, Bangladesh (JAIBB), 07/2021, The Institute of Bankers, Bangladesh (IBB), Dhaka, Bangladesh
Voluntaryactivity
- Member of the Business Club, Jagannath University, 07/2008 – 06/2012
- Led a blood donation campaign organized by Perfetti Van Melle, 04/2012
- Participated in 'Lakho Konthe Jatiyo Sangit' organized by Ministry of Cultural Affairs, Govt. of the Peoples' Republic of Bangladesh and acknowledged by 'Guinness World Records', 12/2010
References
- Lewis Varley, Lecturer, Eastwest College of Intercultural Studies, Gordonton, Hamilton, New Zealand, 0275120759, lewis.varley@eastwest.ac.nz
- Susie Varley, Teacher, Hamilton Christian School, Borman Road, Hamilton, New Zealand, 0224697554, susie.varley@sim.org
Training
- Operational Risk Management in Banks, Bangladesh Institute of Bank Management (BIBM), 06/2020
- Credit Risk Management in Banks, Bangladesh Institute of Bank Management (BIBM), 08/2019
- Working Capital Financing, Bangladesh Institute of Bank Management (BIBM), 02/2019
- Investment Management, Social Islami Bank PLC Training Institute, 08/2018
- Foundation Training Program for Probationary Officers, Social Islami Bank PLC Training Institute, 12/2015
- Foundation Training Program for Trainee Officers, Dhaka Bank PLC Training Institute, 08/2015
Awardsscholarships
- Academic scholarship as BDT 7,000 per year stipend for 4 years of undergraduate program.
- Academic scholarship as BDT 12,000 per year stipend for 2 years of Higher Secondary study.
Internship
Internship Program, A three-month long internship program in FMCG Division of Meghna Group of Industries, Garib-a-Newaj avenue, Uttara, Dhaka, Bangladesh
Timeline
Operation Manager & Senior Principal Officer
SIBPLC
01.2024 - Current
Operation Manager & Principal Officer
SIBPLC
07.2021 - 12.2023
Executive Officer, Accounts and GB In-charge
SIBPLC
07.2019 - 06.2021
Senior Officer, Investment
SIBPLC
10.2016 - 06.2019
Probationary Officer, General Banking
SIBPLC
09.2015 - 09.2016
Trainee Officer, General Banking
DBPLC
04.2015 - 09.2015
Master’s - Business and Management
University of Waikato
Master of Business Administration - Marketing
Jagannath University
Bachelor of Business Administration - Marketing
Jagannath University
Higher Secondary Certificate - Business Studies
Comilla Victoria Government College
Secondary School Certificate - Business Studies
Comilla Zilla School
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