MD Masudul Abedin
MELROSE,Wellington
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Sales and Service Technician
HRV HOME SOLUATION
01.2018 - 07.2022
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Offered feedback and recommendations to sales and engineering departments to improve products.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Supported customers continuously from sales process to product set-up and use.
Warehouse Supervisor
Energy Efficient Solutions
07.2016 - 12.2017
- Supervised shipping and handling operations.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Maintained high levels of accuracy in daily operations.
Customer Service Cashier
Boots Pharmacy
08.2009 - 06.2012
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Accounting - Accounting
Kaplan Financial
London08.2019
Advanced Diploma - Accounting And Business Management
Manukau Institute of Technology
Auckland12.2016
Skills
- Safety and Risk Assessments
- Hazard Risk Management
- Driver Safety Programs
- Safe Work Practices
- Preventing Incidents
Timeline
Sales and Service Technician
HRV HOME SOLUATION
01.2018 - 07.2022
Warehouse Supervisor
Energy Efficient Solutions
07.2016 - 12.2017
Customer Service Cashier
Boots Pharmacy
08.2009 - 06.2012
Bachelor of Accounting - Accounting
Kaplan Financial
Advanced Diploma - Accounting And Business Management
Manukau Institute of Technology
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