Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Md Monjurul Alam

Md Monjurul Alam

Auckland,AUK

Summary

Front of House Staff Member at Hotel Sky City with expertise in customer service and payment operations. Proven ability to create a welcoming atmosphere and resolve customer inquiries efficiently. Maintains composure in high-pressure situations, significantly improving guest satisfaction.

I am seeking to bring my skills and enthusiasm to the Federal Delicatessen.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front of House Staff Member

HOTEL SKY CITY
MOGBAZAR, DHAKA, BANGLADESH
07.2024 - 02.2025
  • Maintained clean front desk area, fully stocked with necessary supplies.
  • Sanitized alleyway surfaces to uphold cleanliness and hygiene standards.
  • Delivered outstanding customer service, optimizing check-in and check-out procedures.
  • Processed customer payments accurately, enhancing overall operational efficiency.
  • Monitored restaurant activity to ensure positive guest experiences.
  • Took to-go phone orders from guests, adhering to established procedures.
  • Tracked supply inventory and communicated needs to management team.

Chief Officer

Global Tanker Service
Port Kelang, Kuala Lampur
02.2023 - 05.2024
  • Conducted pre-departure meetings with crew to review voyage plans and safety protocols.
  • Supervised crew members to ensure strict adherence to safety regulations.
  • Managed onboard communication systems, including radios, satellite phones, and radar equipment.
  • Enforced company policies regarding conduct on vessels.
  • Maintained comprehensive records of daily vessel movements and personnel changes.
  • Monitored cargo loading and unloading processes for safety and compliance.

Education

Bachelor Of Maritime Science - Merchant Navy

Bangladesh Marine Fisheries Academy
Chittagong
06-2006

Diploma In Foreign Going Master Or Chief Officer (Level 7) - Merchant Navy

Manukau Institute of Technology
Auckland, NZ

Skills

  • Customer service and support
  • Payment processing
  • Inventory management
  • Order management
  • Sanitation practices
  • Team collaboration

Certification

Available for flexible shifts, including weekends and holidays

References

References available upon request.

Timeline

Front of House Staff Member

HOTEL SKY CITY
07.2024 - 02.2025

Chief Officer

Global Tanker Service
02.2023 - 05.2024

Bachelor Of Maritime Science - Merchant Navy

Bangladesh Marine Fisheries Academy

Diploma In Foreign Going Master Or Chief Officer (Level 7) - Merchant Navy

Manukau Institute of Technology

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Md Monjurul Alam