MD REZWAN HAQUE
Auckland,New Windsor
Summary
Enthusiastic customer service professional with over 4 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with over one year of management experience. Competent team player who can successfully inspire fellow colleagues.
Overview
5
5
years of professional experience
Work History
Fiber Optic Technician
Universal Communications Group(UCG)
03.2021 - 03.2023
- Fiber installations including cabling and fusion splicing in domestic as well as commercial properties.
- Performs site surveys. Assesses and documenting current site network configuration and user
requirements. - Accurately test Fiber (multi-mode and single mode) cable to required certification Integrating and
configuring telecommunication devices and tools to industry standards. - Building blueprints, models, and strategies to strengthen the security of networks. Testing existing safety systems and protocols. Monitoring and improving identity security across a computer system
Fiber Optic Technician
WACK Enterprise
08.2018 - 12.2021
- Managing information and data access
- Testing existing safety systems and protocols
- Set up fibre optic telecommunication and data networks.
- Formulate and maintain system records and system designs.
- Organize scheduled maintenance routines
Education
Diploma in Information Technology (Level-7) -
Tasman International Academies
Auckland, New Zealand10.2017
Diploma in Information Technology (Level 5) -
Cornell Institute of Business & Technology
Auckland, New Zealand03.2016
Skills
- Proficiency in Office365 services
- Proven ability to interact with high value customers to deal with queries and complaints
- Experience in establishing a good relationship with customers to maximize repeat business and
optimize customer loyalty - Able to solve problems to remove obstacles and achieve high company standards
- Proven ability to quickly learn product information, communicate this to customers and sell products
and services - Able to work successfully in a team and equally able to work independently
- With a personal commitment to exceed customer’s expectations through attention to detail,
maintaining integrity and the ability to thrive in time-driven, challenging environments
Timeline
Fiber Optic Technician
Universal Communications Group(UCG)
03.2021 - 03.2023
Fiber Optic Technician
WACK Enterprise
08.2018 - 12.2021
Diploma in Information Technology (Level-7) -
Tasman International Academies
Diploma in Information Technology (Level 5) -
Cornell Institute of Business & Technology
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