Summary
Overview
Work History
Education
Skills
English Advanced Bengali Advanced Hindi Basic
Languages
Referees
Timeline
Generic

Md Sabbir Zaman

Mt Eden,Auckland

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Hospital Supporter

Auckland City Hospital
05.2023 - Current
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Strengthened communication skills through regular interactions with others.

Cleaner/Volunteer Administration Assistant

Auckland City Hospital Ward 24A & 24B
05.2023 - Current
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Operated buffers and burnishers to clean and polish floors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Supervised supplies in inventory and submitted reorder requests.
  • Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Removed trash, debris and other waste materials from premises.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Emptied trashcans and transported waste to collection areas.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s best practices framework.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.

Office Administrator Coordinator

Auckland City Mission
01.2005 - 05.2008
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Handled sensitive information with discretion while managing confidential employee records and company documents securely.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Edited documents to improve accuracy of language, flow, and readability.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Monitored front areas so that questions could be promptly addressed.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Kept high average of performance evaluations.
  • Enhanced interdepartmental communication by organizing regular team meetings and maintaining open lines of communication between departments.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Assisted in the hiring process by screening resumes, scheduling interviews, and conducting reference checks to help build effective teams within the organization.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Completed bi-weekly payroll for Number employees.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Interceded between employees during arguments and diffused tense situations.
  • Organized company-wide events, fostering a positive work environment that encouraged collaboration and camaraderie among employees.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Maintained accurate financial records, processing invoices and tracking expenses to ensure budget compliance.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Increased employee satisfaction through the implementation of professional development opportunities and team-building activities.
  • Provided vital support during annual audits by preparing and organizing financial documents, demonstrating thorough knowledge of company policies and procedures.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.

Patient Service Coordinator

Ideal Nursing Home
02.1998 - 11.2000
  • Followed document protocols to safeguard confidentiality of patient records.
  • Optimized the use of resources within the clinic through careful inventory management and supply ordering processes.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Inputted accurate patient insurance, billing and payment information in Software.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Contacted insurance company to verify patient coverage before visit.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
  • Developed and implemented customer service policies and procedures.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
  • Investigated insurance claims denials and appeals.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
  • Engaged with patients to provide critical information.
  • Used Software to schedule appointments.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
  • Verified insurance eligibility and coverage for patients.
  • Handled customer service inquiries in person, via telephone and through email.
  • Took copayments and compiled daily financial records.
  • Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
  • Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

Education

Certificate III - Cleaning

Certificate in Cleaning NZQA Level 3
Auckland City Hospital Cleaning Services
05.2018

Certificate IV - Computing

Certificate in Computing NZQA Level 4
Te Wananga Aoetearoa Auckland ACity
06.2011

Certificate III -

Unitec Institute of Technology
Mt Albert Auckland
06.2003

Degree - Physics

Dhaka University
Dhaka, Bangladesh
11.1992

Skills

  • Troubleshooting
  • Active Listening
  • Basic Math
  • Cultural Awareness
  • Social Perceptiveness
  • Analytical and Critical Thinking
  • Quality Assurance
  • Problem Resolution
  • Team Management
  • Supervision and leadership
  • Computer Skills
  • Relationship Building
  • Research
  • Organization and Time Management
  • Public Speaking
  • Decision-Making
  • Google Drive
  • Data Entry
  • Equipment operation
  • Team building

English Advanced Bengali Advanced Hindi Basic

English Advanced Level

Bengali Advanced Level

Hindi Basic level

Languages

Bengali
Full Professional
English
Professional Working
Hindi
Limited Working

Referees

Hasibah Deendost

Manager

Hospital Support Services

Auckland City Hospital

Mobile:- 021595256

Email:- HasibahD@adhb.govt.nz


Mariel Runas

Team Leader

Hospital Support Services

Auckland City Hospital

Mobile:- 021379618

Email:- marielR@adhb.govt.nz


Dr.Asif Rahman

General Practitioner

The Doctors Mt Roskill

Auckland

Mobile:- 021469236

Email:- asifnz@yahoo.com

Timeline

Hospital Supporter

Auckland City Hospital
05.2023 - Current

Cleaner/Volunteer Administration Assistant

Auckland City Hospital Ward 24A & 24B
05.2023 - Current

Office Administrator Coordinator

Auckland City Mission
01.2005 - 05.2008

Patient Service Coordinator

Ideal Nursing Home
02.1998 - 11.2000

Certificate III - Cleaning

Certificate in Cleaning NZQA Level 3

Certificate IV - Computing

Certificate in Computing NZQA Level 4

Certificate III -

Unitec Institute of Technology

Degree - Physics

Dhaka University

Similar Profiles

CREATE PROFILE
Md Sabbir Zaman