Md Saddam Hussain
Otahuhu,AUK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
11
11
years of professional experience
Work History
Office Administrative Assistant
BD Kitchen & Maintenance Ltd
Avondale, Auckland
09.2022 - Current
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Provided support to other departments by completing clerical tasks as needed.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Inventoried and ordered supplies for office.
- Processed incoming invoices for payment in a timely manner.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Responded promptly to customer inquiries via email or phone.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Identified needs of customers promptly and efficiently.
Cafeteria Manager
Cafe Anatolia Ltd
, Hastings
11.2018 - 01.2020
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Ordered necessary supplies for the efficient operation of the cafeteria.
- Ensured compliance with health codes and regulations in the cafeteria kitchen.
- Coordinated work schedules for employees to ensure adequate coverage during peak hours.
- Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
- Trained new employees to perform duties.
Casino Croupier
Skycity Entertainment group
Auckland CBD
05.2016 - 09.2018
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Ensured accuracy when calculating bets and payouts.
- Calculated odds and payouts to effectively distribute and collect bets at close of each hand.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Assisted with customer requests and answered questions to improve satisfaction.
Store Manager
Tasty and Spicy Food Ltd
Auckland CBD
01.2014 - 03.2016
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Performed regular price checks to ensure competitive pricing.
- Monitored progress by establishing plans, budgets and measuring results.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, trained and supervised new employees.
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Store Team Member
Tasty and Spicy Food Ltd
Auckland CBD, Auckland
10.2012 - 11.2013
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers and provided excellent customer service.
- Maintained records related to sales for store management.
Education
NZQA Level 5 Diploma in Business Management -
St Georges Institute of Learning
Auckland, NZ08-2012
High School Diploma -
Mongla College
Overseas/Bangladesh06-2009
Skills
- Database Entry
- Billing and Invoicing
- Payroll
- Calendar Management
- Business Correspondence
- Operations Management
- Office Supply Management
- Document Preparation
- Accounting Support
- Word Processing
- Telephone Reception
- Customer Engagement
- Employee Training
- Retail Inventory Management
- Shift Scheduling
- POS Systems
- Operations
Timeline
Office Administrative Assistant
BD Kitchen & Maintenance Ltd
09.2022 - Current
Cafeteria Manager
Cafe Anatolia Ltd
11.2018 - 01.2020
Casino Croupier
Skycity Entertainment group
05.2016 - 09.2018
Store Manager
Tasty and Spicy Food Ltd
01.2014 - 03.2016
Store Team Member
Tasty and Spicy Food Ltd
10.2012 - 11.2013
NZQA Level 5 Diploma in Business Management -
St Georges Institute of Learning
High School Diploma -
Mongla College
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