MD Shihabur Rahman Asif
Summary
Results-driven Sales and Retail Consultant with 3+ years of experience. Proven track record of exceeding sales targets and providing exceptional customer service. Adept at building client relationships, driving revenue growth, and maintaining a deep understanding of product offerings. Strong communication and negotiation skills.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Halal Chicken Lichen
09.2023 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
Sales Consultant
Bata Shoes
03.2020 - 06.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Customer Experience Agent
Big Bazaar
02.2018 - 01.2020
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Investigated customer complaints and escalated issues to address critical requests.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Education
Bachelor of Information Technology - Study in Level 5 IT Technician Support
Aspire 2 Education
Auckland, NZ10.2023
High School Diploma -
Adarsha College Dinajpur
Dinajpur, Bangladesh 02.2022
Skills
- Customer Liaison
- Product and Service Knowledge
- Leads Prospecting
- Customer Relationship Management
- Product Merchandising
- POS System Operation
- Payment Processing
- Customer Assistance
- Word Processing
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Timeline
Sales Consultant
Halal Chicken Lichen
09.2023 - Current
Sales Consultant
Bata Shoes
03.2020 - 06.2023
Customer Experience Agent
Big Bazaar
02.2018 - 01.2020
Bachelor of Information Technology - Study in Level 5 IT Technician Support
Aspire 2 Education
High School Diploma -
Adarsha College Dinajpur
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