Md Sumon Ahmed
Mount Wellington,Auckland
Summary
Facilitated customer service initiatives focused on ensuring satisfaction and contributing to overall business success through effective problem resolution.
Overview
20
20
years of professional experience
Work History
Second Manager
PACH BHAI RESTAURANT
Sylhet, Bangladesh
07.2015 - 09.2023
- Assisted in the day-to-day operations of the restaurant, including staff supervision, inventory management, and customer service.
- Implemented training programs for new hires, resulting in a 20% increase in overall staff efficiency.
- Monitored and maintained high levels of customer satisfaction, addressing concerns promptly and ensuring a positive dining experience.
Marketing Manager & Specialist
Black Shine
Biswanath, Sylhet, Bangladesh
02.2009 - 06.2015
- Collaborated with visual merchandisers to create compelling in-store displays and promotional materials.
- Analyzed and reported on key performance metrics, making data-driven recommendations to optimize marketing efforts.
- Coordinated with external agencies for the production of marketing materials, ensuring brand consistency.
Sales Manager
ERRIC FASHION
Sylhet, Bangladesh
01.2007 - 12.2008
- Managed the loyalty program, resulting in a 10% increase in customer retention.
- Assisted in the planning and execution of seasonal sales events, contributing to a 15% increase in sales during promotional periods.
Assistant Engineer
360 Awlia Engineering Workshop
Bypass Road, Pirojpur, Dakshin Surma, Sylhet
10.2003 - 01.2007
- Led engineering projects from conception to execution, ensuring alignment with organizational goals.
- Mentored junior engineers, fostering skills development and promoting knowledge sharing within the team.
- Conducted detailed analysis of project specifications, enhancing design accuracy and compliance with industry standards.
- Streamlined project workflows through effective collaboration with cross-functional teams, improving operational efficiency.
- Utilized diagnostic tools to identify issues and implement effective solutions.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Managed inventory of parts and tools, ensuring availability for timely repairs.
- Performed routine maintenance services, optimizing vehicle longevity and functionality for customers.
- Stayed up-to-date with industry advancements, ensuring the application of current techniques and tools during repairs.
Education
Bachelor of Business Studies - undefined
National University
01.2009
Education - undefined
Dakshin Surma Govt College
01.2006
Secondary Certificate Examination (SSC) - undefined
Haji Yasin Ullah Betsandi High School
01.2004
Skills
- Strategic marketing planning
- Social media management
- Market research and analysis
- Brand development and positioning
- Campaign development and execution
- Data analysis and reporting
- Event planning and coordination
- Budget management
- Strong communication and interpersonal skills
LANGUAGES
English
Bangla (Fluent)
Hindi (Basics)
Arabic (Intermediate)
Timeline
Second Manager
PACH BHAI RESTAURANT
07.2015 - 09.2023
Marketing Manager & Specialist
Black Shine
02.2009 - 06.2015
Sales Manager
ERRIC FASHION
01.2007 - 12.2008
Assistant Engineer
360 Awlia Engineering Workshop
10.2003 - 01.2007
Bachelor of Business Studies - undefined
National University
Education - undefined
Dakshin Surma Govt College
Secondary Certificate Examination (SSC) - undefined
Haji Yasin Ullah Betsandi High School