Meadow Rapira
Wainuiomata,Lower Hutt
Summary
Accomplished Logistics Manager with a proven track record at Gilmour's Wellington, enhancing customer satisfaction and optimizing transportation routes for improved on-time delivery rates. Skilled in distribution and supply chain management, alongside exceptional problem-solving abilities and team leadership. Demonstrated commitment to regulatory compliance and efficiency in logistics operations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Logistics Manager
Gilmours Wellington
01.2023 - 08.2024
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Fleet Manager
Gilmours Wellington
01.2023 - 08.2024
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
Customer Service Representative
Gilmours Wellington
12.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Managed approximately 30-50 incoming phone calls, emails per day from customers.
Pick Packer
Gilmours Wellington
03.2022 - 01.2023
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
- Managed to Pick 6-10 order over 10 minutes, with high accuracy.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
Merchandiser
Griffins Foods
02.2017 - 05.2021
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
Education
Level 3 Certificate - Health Sciences
Wellington Institute of Technology
Petone, NZ11.2019
Skills
- Distribution Management
- Supply Chain Management
- Team Management
- Transportation management systems
- Problem-solving abilities
- Critical Thinking
Timeline
Logistics Manager
Gilmours Wellington
01.2023 - 08.2024
Fleet Manager
Gilmours Wellington
01.2023 - 08.2024
Customer Service Representative
Gilmours Wellington
12.2022 - 01.2023
Pick Packer
Gilmours Wellington
03.2022 - 01.2023
Merchandiser
Griffins Foods
02.2017 - 05.2021
Level 3 Certificate - Health Sciences
Wellington Institute of Technology
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