MANJU TURAN
OREWA,AUK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
McDonald
Karnal , Auckland
06.2022 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved customer service wait times to mitigate complaints.
Customer Service Representative
Vishal mega Mart
Karnal , Haryana
01.2020 - 04.2021
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Update system with order specifics and customer details, preferences and billing information.
- Contacted customers about potential service upgrades, new services and account changes.
- Took special orders in person and over telephone, generating additional revenue every month.
- Promoted available products and services to customers during service, account management and order calls.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Master of Arts - English Language And Literature
KUK
HARYANA05-2011
Bachelor of Arts - ENGLISH HONS
KUK
HARYANA05-2009
High School Diploma -
Senior Secondary
CBSE04-2006
Skills
- Data Entry
- Call Management
- Appointment Scheduling
- Data Collection
- Payment Processing
- Order Fulfillment
- In-store support
- Microsoft Outlook
- Professional telephone demeanor
- Clerical Support
- Team Development
- High-energy attitude
Timeline
Customer Service Representative
McDonald
06.2022 - 06.2024
Customer Service Representative
Vishal mega Mart
01.2020 - 04.2021
Master of Arts - English Language And Literature
KUK
Bachelor of Arts - ENGLISH HONS
KUK
High School Diploma -
Senior Secondary
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