Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Meenal Chand

Meenal Chand

Mangere

Summary

Self-motivated and customer service-oriented hospitality professional with some experience as a reservations consultant. I have experience in Travel Agencies creating personalized travel Itineraries, managing bookings, and delivering a positive guest experience. Also experienced in the sales industry where learned to exceed sales targets, build strong customer relationships, and demonstrate in-depth product knowledge, while emphasizing excellent communication and negotiation skills to effectively identify and close deals within a competitive market.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Service - Reservations

First Light Travel
01.2024 - Current
  • Key role was to help Travel Designers do their job and sell as many trips.
  • Handover for bookings given by travel designers and Guest Service starts the booking process with 7 day turnaround time to hand the confirmed booking to the Travel Designers.
  • Verify flight details, send booking requests to suppliers, review the file and confirmations, booking amendments, booking summary, booking cancellations, and supplier refund, travel document, send reconfirmations, cost revisions

Reservations Consultant

Rosie Holidays Fiji
05.2022 - 11.2023
  • My key role was to understand the customers' requirements and provide requested services, plan itineraries, and communicate effectively with the agent, local suppliers, and internally.
  • Demonstrated flawless attention to detail and a passion for working in the travel industry.
  • Processed quotations and/or bookings on tour plan NX, this also included cancellations and amendments.
  • Analyze requirements, and recommend suitable options if the original request cannot be fulfilled.
  • Ensured the transfer, tour, or hotel products were available and relevant information such as days of operation, room types, and child policy, applied to bookings.
  • Applied the correct price code for the pricing to the quote or new booking so correct prices are passed onto the guest
  • Corresponded with local suppliers - book, cancel, or amend services as required and receive acknowledgment in writing.
  • Be familiar with supplier payment and cancellation policies and ensured this was passed onto agent.
  • Payments are received on time from agents.
  • Completed the final checks of the booking before arrival to ensure all services have the correct service status and are correctly booked.
  • Documentation- vouchers are emailed to external suppliers 14 days before arrival and the final itinerary is issued to an agent as soon as payments are cleared.

Sales Representative

Subrail's Furniture Sigatoka
05.2021 - 05.2022
  • Helped the company increase sales and customer base.
  • Identifying potential customers, making offers, answering to inquiries, offering advice to hesitant clients, and closing sales with use of POS system.

Education

Bachelor of Commerce - Tourism and Hospitality Management

University of The South Pacific
03.2020

Skills

  • Customer service and assistance
  • Communication
  • Multitasking and detail oriented
  • Computer literacy

Certification

  • Sub entrant 482 Visa Temporary Skill Visa - New Zealand
  • With unconditional working rights in New Zealand. This allows me to work and study without any limitations or any employer sponsorship requirements.
  • Residence visa is in process

Timeline

Guest Service - Reservations

First Light Travel
01.2024 - Current

Reservations Consultant

Rosie Holidays Fiji
05.2022 - 11.2023

Sales Representative

Subrail's Furniture Sigatoka
05.2021 - 05.2022

Bachelor of Commerce - Tourism and Hospitality Management

University of The South Pacific

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Meenal Chand