Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meenu Dubey

Hamilton, WKO

Summary

With over 6+ years of experience in the digital platforms, call center setting, customer care, and gaming industry, I have also honed my skills in assessing support applications to ensure timely assistance for those in need. My administrative and customer service abilities play a crucial role in making responsible decisions during the application processing. I take pride in advising customers on the best outcomes and available options, utilizing available resources and collaborating effectively with co-workers. Furthermore, my expertise extends to interpreting legislation, and I rely on proven analysis, judgment, and decision-making skills to make well-informed and thoughtful decisions. This comprehensive skill set allows me to effectively contribute my experience and customer service background, ensuring that the right help is provided to those who require it most.

Overview

9
9
years of professional experience

Work History

Customer Service Officer

Inland Revenue Hamilton
11.2022 - Current
  • Assessing child support applications ensuring that people in need are receiving right help at the right time
  • Strong use of administrative and customer service abilities to make responsible decisions in processing applications
  • Advise customers the best outcome and possible options using sources available to me and collaborating with co-workers
  • Interpreting legislation and use of proven analysis, judgement and decision making to make informed decisions.

Table Games Dealer

SKYCITY Entertainment Group
09.2018 - 10.2022
  • Manage and Operate table and Slot games using GUI/Touch based Application
  • Listening to customer's game related issues and resolving them amicably
  • Handling problematic customers with positive and firm attitude
  • Iidentifying customers with gambling problems and then working with host responsibility to provide Information about problem gambling and support for customers.

Call Center Employee

SkyTV Auckland
09.2014 - 01.2017
  • Remained courteous and calm, even during moments of customer dissatisfaction
  • Made sure that right items are booked with accurate information and provided clients a positive experience on the phone.

Trainee Interviewer and Receptionist

Citizens Advice Bureau
02.2015 - 03.2016
  • Worked with clients by listening and asking the right questions to assess their situations correctly
  • Offered them all options available according to their needs after thorough research
  • Interacted with clients on call, emails, and face to face
  • Helped people to access information and services online or make complaints and fill forms for different needs

Finance Trainee

Bajaj Allianz LIC Ltd
  • Financial statement analysis and working capital Management of RHRL
  • Analysis of different life insurance schemes and fund management of Bajaja Allianz Life Insurance Company Ltd

Education

MBA -

Indian Institute of Finance
New, Delhi
2007

Bachelor of Science - undefined

Kanpur University
2000

Skills

  • Customer Interaction
  • Client Case Studies
  • Data Gathering
  • Customer Satisfaction
  • Customer Service
  • Data Evaluation
  • Operational Processes

Timeline

Customer Service Officer

Inland Revenue Hamilton
11.2022 - Current

Table Games Dealer

SKYCITY Entertainment Group
09.2018 - 10.2022

Trainee Interviewer and Receptionist

Citizens Advice Bureau
02.2015 - 03.2016

Call Center Employee

SkyTV Auckland
09.2014 - 01.2017

Finance Trainee

Bajaj Allianz LIC Ltd

MBA -

Indian Institute of Finance

Bachelor of Science - undefined

Kanpur University
Meenu Dubey