Meera Hemachandran
Papakura,Auckland
Summary
Highly motivated and results-oriented MBA graduate with a strong academic foundation in business administration. Seeking an opportunity to launch a career in the administration field. Possessing skills in customer relationship management, account management, regulatory compliance, and branch operations. Eager to leverage strong business acumen and administrative expertise to excel in a similar role at a new organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager - Salary Account
Kotak Mahindra Bank
03.2023 - 12.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Completed comprehensive training programs to enhance product knowledge and skills
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering positive work environment.
- Generated repeat business through exceptional customer service.
- Collaborated with management team to develop strategic plans for business growth and improvement.
- Applied problem-solving skills to address challenges faced during daily operations promptly.
Intern
Milma Dairy Plant
09.2022 - 11.2022
- Completed in-depth organizational study
- Attended development meetings to take notes, create ongoing agendas and consolidate input and feedback.
- Contributed to development of comprehensive strategic plans by conducting research on industry best practices and emerging trends.
- Gained valuable exposure to various aspects of business, including but not limited to finance, marketing, and human resources.
- Supported marketing efforts by analyzing demographic information for targeted campaigns.
Intern
MM Publication
04.2022 - 06.2022
- Researched competitor trends and interpreted findings to report conclusions to supervisors.
- Tracked campaign performance metrics to identify areas for improvement and adjust strategies.
- Conducted market research to identify target audiences and optimize marketing efforts.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Assisted in organizing promotional events, leading to enhanced customer interaction with brand.
- Collaborated with sales team to create marketing materials that clearly communicated product benefits.
- Analyzed competitor activities, providing insights that helped in fine-tuning marketing approaches.
- Increased brand awareness with creation of eye-catching promotional materials.
Intern
MaxEd India
01.2022 - 03.2022
- Supported HR team with creation of comprehensive onboarding materials, improving employee retention rates.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Assisted human resources and recruiting teams by scheduling phone screens and on-line interviews.
- Updated and maintained employee records to respond quickly to requests for information.
- Developed original ideas for blog topics that aligned with company''s target audience interests, driving user engagement and retention.
- Assisted in developing comprehensive content strategy that aligned with company goals and objectives, driving business growth.
Education
Master of Business Administration - Operations Management , Marketing Management
University of Kerala
India12.2023
Master of Arts - English Language And Literature
University of Kerala
India05.2020
Bachelor of Arts - English Language And Literature
University of Kerala
India05.2018
Skills
- Administrative Support
- Data Entry
- Time Management
- Customer and client relations
- Computer Proficiency
- Critical Thinking
- Strong Problem Solver
- Professional Communication
Websites
Certification
- Marketing Management I - IIT Kanpur: NPTEL-Elite Certification
- Marketing Management II -IIT Kanpur: NPTEL-Elite Certification
- EBSCO Digital Library Certificate
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Full Professional
Timeline
Assistant Manager - Salary Account
Kotak Mahindra Bank
03.2023 - 12.2023
Intern
Milma Dairy Plant
09.2022 - 11.2022
Intern
MM Publication
04.2022 - 06.2022
Intern
MaxEd India
01.2022 - 03.2022
Master of Business Administration - Operations Management , Marketing Management
University of Kerala
Master of Arts - English Language And Literature
University of Kerala
Bachelor of Arts - English Language And Literature
University of Kerala
- Marketing Management I - IIT Kanpur: NPTEL-Elite Certification
- Marketing Management II -IIT Kanpur: NPTEL-Elite Certification
- EBSCO Digital Library Certificate
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