Responsible retail professional with excellent sales, customer service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
The Great Canadian Dollar Store
Moose Jaw, Saskatchewan, Canada
09.2022 - 06.2023
Processed sales transactions, including ringing up purchases, handling payments, and issuing receipts.
Welcomed and assisted customers, enhancing satisfaction and retention.
Addressed customer complaints professionally, demonstrating strong problem-solving and interpersonal skills.
Maintained composure during conflicts, resolving issues with a calm and customer-focused approach.
Assisted in unloading delivery trucks and restocking shelves with new merchandise.
System Analyst
NextGen Clearing Pvt Ltd
Ahmedabad, India
01.2021 - 02.2022
Implemented strategies to support customer service and product delivery.
Designed and implemented a modern online platform to enhance data clearing transparency.
Collaborated across teams for automatic alert implementation, fraud prevention, and leveraging historical data insights.
Resolved complex technical problems by working directly with vendors or other external resources when necessary.
Executive Assistant
National Housing Bank
Ahmedabad, India
03.2019 - 12.2020
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained confidential records and files related to executive operations.
Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Postgraduate - Technology Management
Saskatchewan Polytechnic
Moose Jaw, Saskatchewan, Canada
05-2023
Bachelor of Engineering Technology - Electronics And Communication
Shantilal Shah Engineering College
Bhavnagar, Gujarat, India
04-2023
Skills
Customer Service
Interpersonal Communication
Money Handling
Teamwork
Creative Problem-Solving
Time Management
Multi-tasking
Availability
Full-time
References
References available upon request.
Timeline
Retail Sales Associate
The Great Canadian Dollar Store
09.2022 - 06.2023
System Analyst
NextGen Clearing Pvt Ltd
01.2021 - 02.2022
Executive Assistant
National Housing Bank
03.2019 - 12.2020
Postgraduate - Technology Management
Saskatchewan Polytechnic
Bachelor of Engineering Technology - Electronics And Communication
Shantilal Shah Engineering College
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