Meg Breen
Perth
Summary
Energetic and hardworking, with an education in Veterinary Nursing. Driven professional with excellent customer service and hospitality skills, and successful at motivating and building positive team dynamics to accomplish goals.
Overview
9
9
years of professional experience
Work History
Duty Manager
LiquorLand Albert Town
10.2023 - 08.2024
- Performed store opening, closing, and shift-change actions
- Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Ensured compliance with local and state liquor regulations, resulting in a strong track record of passing inspections with no violations.
Shop Assistant/Duty Manager
Four Square
01.2021 - 08.2024
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Supervised and delegated tasks to the team
- enforced liquor restrictions such as identification of minors/intoxicated customers
- performed opening and closing shifts involving cash handling
Wait Staff/bar Person/barista
Mornington Taphouse
01.2023 - 10.2023
- Cafe supervisor- opening cafe and delegating tasks to staff
- Barista shift supervisor
- Meet and greet customers with a friendly manner
- Serving food and drink to customers to the highest standards
- Working behind the bar and supervising functions and events
- Enhanced customer experience by providing attentive service and creating a welcoming atmosphere.
- Trained new team members on standard operating procedures, contributing to an effective workforce.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Shop assistant
Black Peak Gelato
01.2016 - 01.2021
- Scooping ice cream
- Ordering products
- Checking intake and completing daily tasks accurately to support the shops needs
- Providing Excellent customer service
- Opening and closing the shop
- supervising and delegating tasks to team members.
-
Education
Managers Certificate
Dunedin City Council
10.2023
Diploma of Veterinary Nursing - Veterinary Science
Otago Polytechnic
Dunedin, NZ03.2023
Certificate -
Liquor Control Qualification
Wanaka02.2023
Skills
- Customer service focus
- Time Management
- Great Work Ethic
- Team Supervision
- Written and oral communication
- Relationship Building
- Professionalism
Additional Education
Mt Aspiring College, Wanaka, 2015-01-01, 2020-01-01, NCEA level 1 Merit endorsement, NCEA level 2 and 3 Excellence endorsement
- The Learning Place, Barista Course, 2019. This included the completion of NZQA standards, 17284- demonstrate knowledge of coffee origin and production, 17285- demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision.
- First Aid Course Level 1, 01/01/2019
Awards
- Otago Polytechnic Scholarship 2020
Additional Information
References can be provided on request
Timeline
Duty Manager
LiquorLand Albert Town
10.2023 - 08.2024
Wait Staff/bar Person/barista
Mornington Taphouse
01.2023 - 10.2023
Shop Assistant/Duty Manager
Four Square
01.2021 - 08.2024
Shop assistant
Black Peak Gelato
01.2016 - 01.2021
Managers Certificate
Dunedin City Council
Diploma of Veterinary Nursing - Veterinary Science
Otago Polytechnic
Certificate -
Liquor Control Qualification
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