Hi, I’m
Meg Claridge
Napier
Summary
With a diverse background, having worked as a Bee keeper, business manager, customer service consultant for Bank of New Zealand and as a flight Attendant for Air New Zealand (Air Nelson), a very proud Kiwi women.
Skill set is highly developed, with a strong focus on delivering exceptional customer service and building lasting relationships.
I am known for my reliability, adaptability and integrity. Colleagues describe me as approachable, outgoing, and possessing excellent communication and problem solving skills, quick learner and able to thieve in a fast-paced environments, with a proven track record of effective time management.
With the seriousness of all aspects of work I also like it to be a relaxed, cherry and fun.
Overview
20
years of professional experience
Work History
100% positive limited
Bee Keeper
01.2017 - Current
Job overview
- From building Bee boxes, painting and then filling with bees as Sole charge of 100 apiaries, maintaining healthy colonies for pollination and honey production, collecting and packaging hive products including honey, bees wax, and pollen, splitting hives In spring-time and ensure hives are ready for every coming season.
- Achieved consistent compliance with industry regulations and best practices through ongoing education, training, and adherence to legal requirements.
- Expanded apiary operations through successful marketing efforts that increased brand awareness, resulting in new wholesale accounts and retail partnerships.
Self Employed
Coco Mobile Spray Tanning
01.2016 - Current
Job overview
- This is my very own little business that i established in 2016.
- Spray tanning people all year round for weddings, holidays or just to make them feel amazing in their skin this is something I’m very passionate about building up incredible clientele.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Educated clients on health and safety of tanning facilities and procedures.
- Developed loyal clientele by consistently delivering an exceptional tanning experience tailored to individual preferences.
Bank of New Zealand
Customer Service Consultant
02.2016 - 10.2019
Job overview
- Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties
- Research and resolve customer problems, acting as a customer liaison between other bank departments when necessary
- Research customer questions regarding electronic funds transfers and initiate disputes, including completion of all necessary documents and affidavits
- Cross-sell bank products and services based on customer needs in accordance with BNZ’s program standards
- Relate customer requests for service charge rebates to assistant vice president and vice president of operations
- Process necessary paperwork to rebate customer service charges
- Verify information on ATM/debit card applications to information in customer database
- Send exceptions to personal banking counselors for corrections
- Update system with messages regarding ATM/debit cards and service charge rebates
- Sell state license plate renewal stickers, including conducting necessary online verification
- Balance customer checkbooks
- Perform customer requested research, including printing statement and check copies
- Input, maintain and/ or delete ATM and debit cards within system
- Transfer funds to cover customer overdrafts as directed by bank operations
- Notify research and adjustment coordinator of required adjustments as reported by customers
- Contact customers to notify them that check orders and/or debit cards are ready to pick up at BNZ
- Distribute to customers and properly log all “hold statements” and check orders held by BNZ
- Act as backup to the switchboard operator, ATM/debit card coordinator and safe deposit vault attendant
- Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition
- Monitor “bad address” report and attempt to track down customers and obtain updated information
- Assist operations processing specialist by verifying accuracy of document images
- Open, set timers and close safe deposit vault utilizing dual control
- Conduct call-backs to external check printing companies to verify customer information
- Process lockbox payments, including deposit preparation and daily report transmission
- Contact customers to obtain necessary signatures on items with missing or irregular signatures
- Maintain BNZ files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
Cotton on Hastings Mega
Part Time Retail Staff Member
01.2013 - 01.2017
Job overview
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Served as a dependable point of contact between departments or external partners to facilitate clear communication channels throughout project lifecycles.
Avon
Sales Representative
01.2012 - 02.2016
Job overview
- Sell Avon products via brochures to friends/family, work and door-to-door
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed and implemented sales strategies to increase profits.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Air Nelson (Air New Zealand)
Flight Attendant
01.2012 - 01.2016
Job overview
- Safety and costumer care and satisfaction are always the most important roles as a flight attendant, on every flight ensuring the cabin is safe and being prepared for a wide range of emergency’s from air craft to customer related, ensuring Air New Zealand passengers are comfortable and taken care of.
- I worked on the Q300 Aircraft which carries up to 53 Passengers, being sole charge of the Cabin.
- I can work very well independently, I have found I really enjoy being in charge of myself and the cabin, it runs smoothly on a daily basis, there is also a lot of team work involved with two pilots and myself.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Avon
Sales Leader
01.2011 - 01.2013
Job overview
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Negotiated contracts skillfully, ensuring mutually beneficial terms for both clients and the company.
- Maximized lead generation efforts through targeted prospecting campaigns in collaboration with marketing teams.
- Established and oversaw collaborative relationships with independent sales representatives and market-specific dealers.
- Increased customer engagement to drive interest and boost sales opportunities.
- Negotiated contracts with service providers and customers to achieve profitability goals.
- Created annual performance-based sales plans organized by sub-markets to drive consistent financial and sales growth company-wide.
- Developed multiple sales strategies to address range of project and customer types.
- Managed CRM system to coordinate information from lead sources.
- Built professional relationships with local influencers to successfully boost reputation within [Location] community.
- Organized productive regional meetings focused on increasing cross-functional collaboration between teams in different territories.
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Conducted regular performance evaluations for team members, identifying areas of improvement and implementing personalized coaching plans accordingly.
100% Positive ltd
Accounts Manager
01.2010 - 01.2012
Job overview
- Managed payroll operations for team of 20 employees.
- Generated financial and operational reports to assist management with business strategy.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
City fitness
Receptionist
01.2008 - 01.2010
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
Balmoral Pharmacy
Sales Assistant
01.2005 - 01.2007
Job overview
- Determining customer requirements and advising customers on selection, price and usage of non-prescription medicines, advising customers on correct application and storage of medicines also selling goods such as non-prescription drugs, first aid supplies, toiletries and cosmetic.
- Accepting payment for goods and services by a variety of payment methods, and preparing sales invoices, promoting goods and services that are for sale assisting on-going management of stock such as product inventories and participating in stocktakes
- Stacking and displaying goods for sale, and wrapping and packing goods sold.
Princess Alexander Retirement home/hospital
Reception/Caregiver
01.2004 - 01.2005
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Education
Eastern Institute of TechnologyNapier City, NZ
Bachelor of Science from Nursing
01.2006
University Overview
- NCEA Level 5 Anatomy & Physiology
- NCEA Level 5 Nursing Knowledge
- NCEA Level 5 Chemistry
- NCEA Level 4 Foundation Certificate to Nursing
- NCEA Level 4 Context of Health
Napier Girls High SchoolNapier City, NZ
High School Diploma
12.2004
University Overview
- NCEA Level 3, English, Biology, Sciences, Geography, Physical Education.
- NCEA Level 2, English, Biology, Sciences, Geography, Physical Education.
- NCEA Level 1, English, Biology, Sciences, Geography, Physical Education.
- Studied: Life Saving, Bronze Star, Bronze Medallion.
- St John First Aid Certificate
- Tractor Driving Certificate
- ATV Driving Certificate
Skills
- Management skills
- Team work and leadership skills
- Strong client/customer focus and care
- Proven sales record
- Reliable and extremely honest
- Adaptable and approachable
- Outgoing, enthusiastic, good sense of humour
- Fast and efficient learner
- Good communication skills
- Proven public relation skills
- Great time management skills
Personal Information
Date of Birth: 07/07/86
References
- Wendy Redington, CEO 100% positive limited, 0272525923, wendyandclinton@xtra.co.nz
- Nicky Mccleand, Bank Manager BNZ Taradale, 0273259487, bruce.nix@xtra.co.nz
- Rob McGregor, Pilot Air New Zealand, robmcgregor76@gmail.com
Hobbies and Interests
- Spending time with my family.
- Becoming the best person I can possibly be.
- Being outdoors in the sun.
- Furthering my career
- Yoga
Timeline
Bee Keeper
100% positive limited
01.2017 - Current
Customer Service Consultant
Bank of New Zealand
02.2016 - 10.2019
Coco Mobile Spray Tanning
Self Employed
01.2016 - Current
Part Time Retail Staff Member
Cotton on Hastings Mega
01.2013 - 01.2017
Sales Representative
Avon
01.2012 - 02.2016
Flight Attendant
Air Nelson (Air New Zealand)
01.2012 - 01.2016
Sales Leader
Avon
01.2011 - 01.2013
Accounts Manager
100% Positive ltd
01.2010 - 01.2012
Receptionist
City fitness
01.2008 - 01.2010
Sales Assistant
Balmoral Pharmacy
01.2005 - 01.2007
Reception/Caregiver
Princess Alexander Retirement home/hospital
01.2004 - 01.2005
Eastern Institute of Technology
Bachelor of Science from Nursing
Napier Girls High School
High School Diploma
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