Summary
Overview
Work History
Education
Skills
Timeline
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Meg Shatford

Gold Coast,Southport

Summary

My name is Meg Shatford, I am a driven leader with strong problem-solving and customer service skills. I am dedicated to providing the highest level of service to customers and creating pleasant work environment for staff. I am a strong team member with great organizational skills, a positive attitude and an eagerness to learn. I have recently moved to the Gold Coast and am very excited for the new opportunities it will bring.

Overview

3
3
years of professional experience

Work History

Restaurant Manager

Lone Star Papanui
12.2022 - 03.2024
  • Managed all aspects of daily operations, including cash handling, emails, inventory control, and rostering
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Ensured compliance with our liquor licence at all times.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Front of House Staff

Lone Star Papanui
10.2020 - 12.2022
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.

Education

Bachelor of Performing Arts - Music Theatre -

Ara Institute of Canterbury (NASDA)
Christchurch, NZ
11.2022

Skills

  • Staff and operations management
  • Organization and prioritization
  • Customer Engagement
  • Staff Scheduling
  • Managing Reservations and Large Parties
  • Problem-Solving

Timeline

Restaurant Manager

Lone Star Papanui
12.2022 - 03.2024

Front of House Staff

Lone Star Papanui
10.2020 - 12.2022

Bachelor of Performing Arts - Music Theatre -

Ara Institute of Canterbury (NASDA)

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Meg Shatford