Meg Stephens
Brisbane, Australia,Lota
Summary
Customer service orientated individual with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
4
4
years of professional experience
Work History
Bar and Restaurant Manager
Brew Co
01.2023 - 12.2023
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed innovative marketing strategies for increased foot traffic and revenue growth.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
Fashion Retail Assistant
Recycle Boutique
03.2022 - 01.2023
- Boosted sales by effectively recommending merchandise based on customer preferences and needs.
- Implemented visual merchandising strategies to attract customers and optimize store space utilization.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Developed strong rapport with customers by providing knowledgeable fashion advice and personalized styling recommendations.
Bartender
Hide Thirst & Hunger
05.2022 - 10.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Yonder
01.2022 - 03.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Brew Co
05.2021 - 12.2021
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Optical Assistant
Specsavers
09.2020 - 05.2021
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
Tourism Consultant
Hanmer Springs Attractions
11.2019 - 03.2020
- Increased client satisfaction by developing customized tourism packages tailored to their interests and preferences.
- Provided exceptional customer service throughout each stage of the booking process, leading to repeat business and referrals.
- Maintained detailed records of all bookings and transactions to ensure accuracy in financial reporting and compliance with company policies.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Education
Advanced Diploma - Travel And Tourism
Algonquin College
Ottawa ON06.2019
Skills
- Time management
- Customer service excellence
- Event planning
- Staff management
- Team building
- Upselling techniques
- Employee training
Timeline
Bar and Restaurant Manager
Brew Co
01.2023 - 12.2023
Bartender
Hide Thirst & Hunger
05.2022 - 10.2022
Fashion Retail Assistant
Recycle Boutique
03.2022 - 01.2023
Bartender
Yonder
01.2022 - 03.2022
Bartender
Brew Co
05.2021 - 12.2021
Optical Assistant
Specsavers
09.2020 - 05.2021
Tourism Consultant
Hanmer Springs Attractions
11.2019 - 03.2020
Advanced Diploma - Travel And Tourism
Algonquin College
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