Megan Anderson
146a Helston Road ,Wellington
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
9
9
years of professional experience
Work History
Duty Manager
Super Liquor Johnsonville
06.2023 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Store Manager
Liqourland Whanganui
01.2023 - 05.2023
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted with hiring, training and mentoring new staff members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Duty Manager
Liqourland Whanganui
07.2021 - 01.2023
- Trained employees in essential job functions.
- Solicited customer feedback to identify and improve on areas of weakness.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Analyzed sales data to identify opportunities for growth and improvement.
- Achieved results by working with staff to meet established targets.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Developed and implemented customer service policies to enhance satisfaction.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Manager
KFC Kilbirnie
08.2019 - 07.2021
- Defined clear targets and objectives and communicated to other team members.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
Barista
Gasoline Cafe
04.2019 - 02.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Promoted additional items with beverages, increasing store sales.
Barista
Rubia Express
12.2018 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Crew Team Member
McDonald's Basin Reserve
12.2016 - 12.2018
- Assisted other team members to achieve goals.
- Used proper techniques to prepare food and ingredients.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
Crew Member
McDonald's Victoria Ave
07.2015 - 12.2016
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
Whanganui High School
Whanganui, MWT11.2018
Skills
- Documentation
- Vendor Management
- Opening and Closing Procedures
- Multitasking and Organization
- Inventory Management
- Market and Competitor Research
- Budget Controls
- Delegating Work
- Cash Management
Timeline
Duty Manager
Super Liquor Johnsonville
06.2023 - Current
Store Manager
Liqourland Whanganui
01.2023 - 05.2023
Duty Manager
Liqourland Whanganui
07.2021 - 01.2023
Shift Manager
KFC Kilbirnie
08.2019 - 07.2021
Barista
Gasoline Cafe
04.2019 - 02.2020
Barista
Rubia Express
12.2018 - 03.2019
Crew Team Member
McDonald's Basin Reserve
12.2016 - 12.2018
Crew Member
McDonald's Victoria Ave
07.2015 - 12.2016
Whanganui High School