Megan Anderson
48 Rangiora Street
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Overview
10
10
years of professional experience
Work History
Duty Manager
Super Liquor Johnsonville
06.2023 - Current
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Store Manager
Liqourland Whanganui
01.2023 - 05.2023
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted with hiring, training and mentoring new staff members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Duty Manager
Liqourland Whanganui
07.2021 - 01.2023
- Trained employees in essential job functions.
- Solicited customer feedback to identify and improve on areas of weakness.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Analyzed sales data to identify opportunities for growth and improvement.
- Achieved results by working with staff to meet established targets.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Evaluated employee performance and coached and trained to improve weak areas.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Developed and implemented customer service policies to enhance satisfaction.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Shift Manager
KFC Kilbirnie
08.2019 - 07.2021
- Defined clear targets and objectives and communicated to other team members.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Kept employees operating productively and working on task to meet business and customer needs.
Barista
Gasoline Cafe
04.2019 - 02.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Packaged bagels, muffins and other food items for customer purchase.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Promoted additional items with beverages, increasing store sales.
Barista
Rubia Express
12.2018 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Crew Team Member
McDonald's Basin Reserve
12.2016 - 12.2018
- Assisted other team members to achieve goals.
- Used proper techniques to prepare food and ingredients.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated cash register to ring up final bill and process various forms of payment.
Crew Member
McDonald's Victoria Ave
07.2015 - 12.2016
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Education
Whanganui High School
Whanganui, MWT11.2018
Skills
- Customer Service
- Food Prep & safety
- Experienced Barista
- Opening and Closing Procedures
- Multitasking and Organization
- Inventory Management
- Working in Team or Solo
- Cash Management
Timeline
Duty Manager
Super Liquor Johnsonville
06.2023 - Current
Store Manager
Liqourland Whanganui
01.2023 - 05.2023
Duty Manager
Liqourland Whanganui
07.2021 - 01.2023
Shift Manager
KFC Kilbirnie
08.2019 - 07.2021
Barista
Gasoline Cafe
04.2019 - 02.2020
Barista
Rubia Express
12.2018 - 03.2019
Crew Team Member
McDonald's Basin Reserve
12.2016 - 12.2018
Crew Member
McDonald's Victoria Ave
07.2015 - 12.2016
Whanganui High School
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