Summary
Overview
Work History
Education
Skills
Personal skills and strengths
References
Timeline
Generic
Megan Clement

Megan Clement

Hamilton,WKO

Summary

I'm a detail-oriented and organised professional with strong communication skills that help me deliver top-notch customer service, even in tricky situations. Honed in

with my experience at Mitre 10, Small Spaces and Heathcotes. Known for my hardworking nature and positive attitude, I love learning new skills and solving unexpected problems. Reliable and trustworthy, I've handled key responsibilities like opening and closing stores. I excel both in teams and working independently. Proficient in Microsoft Office and Xero, I'm ready

to bring my bubbly and proactive approach to any role!

Overview

8
8
years of professional experience

Work History

Procurement Officer (fixed Term Contract)

Mitre 10 Mega Hamilton
2024.08 - Current
  • Developed and strengthened supplier relationships.
  • Monitored market trends closely to identify potential shifts in pricing or availability that could affect procurement decisions.
  • Evaluated internal needs and developed plans for maintaining optimal supply levels.
  • Prepared accurate purchase orders using relevant software applications, ensuring clear communication of requirements to suppliers.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.
  • Purchased stock across Hardware, Plumbing and bathrooms, and flooring for two large retail and commercial stores

Customer Experience Representative

Heathcote Appliances
2024.01 - 2024.08
  • Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
  • Implemented new procedures and process which significantly enhanced the day to day work flow efficiency for the team ands customers
  • Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapportbuilding.
  • Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.

Building Administrator

Small Spaces
2022.07 - 2024.01
  • Throughout my time will Small Spaces my role has had various responsibility including Building and maintaining customer relationships during and after their build, Using Xero software to produce Quotes and invoices, stock ordering, project management, I am also in charge of Reviewing and loading all 20th payments to Xero, and Running weekly pay runs
  • I ran all social media accounts and have access to update our website where required
  • I was heavily involved in the design aspect of all cabins and Tiny Homes
  • Maintained accurate records of all financial transactions related to the management of the building.
  • Handled multiple tasks simultaneously while managing competing priorities successfully which led to optimal use of time and resources.
  • I have had great opportunity to successfully think of and implement new procedures
  • Being a small family owned business I have made strong connections with all the shareholders and now house sit and baby sit when needed.

Trade Rep Support

Mitre 10 Mega - Te Rapa
2019.10 - 2022.06
  • Whilst working in the role of Trade rep support I have been responsible for building and maintaining key relationships with Clients and team
  • Working closely with a rep support to meet monthly targets and tight deadlines means I had to be highly organised and have correct process in place to meet demands
  • In this role I have been responsible for customer orders, stock management and ordering, sales overrides, quoting, frame and truss ordering/charge out, estimating materials for builds, key customer and supplier relationships, organising deliveries
  • Throughout this role I also had the responsibly or co-ordinating the freight department across both the 2 Hamilton stores when the co-ordinator was on leave or sick.

Customer Service Advisor

Mitre 10 Mega - Ruakura
2018.10 - 2019.10
  • Whilst working at the Customer Service Desk, I have been responsible for; processing online orders, customer enquiries, customer orders (QOM's), returns, deliveries, end of day procedures, sales overrides, and team building
  • My team and I have also been responsible for successfully assisting in supervising the customer service desk and the checkout area after the recent store transfer of our manager.

Part time Senior Sales Assistant

Cotton On
2016.10 - 2018.10
  • Whist working at cotton on I had the experience of successfully running both weekday and weekend shifts
  • During this time I developed my customer service skills and became more confident in dealing with difficult situations to resolve any issues in the best way possible
  • I also had the responsibility of opening and closing the store and training other staff members.

Education

Level 2 Certificate in Retail -

Mitre 10 Mega Ruakura

NCEA Level 3 -

Hamilton Girls High School
01.2018

NCEA Level 2 -

Hamilton Girls High School
01.2017

NCEA Level 1 -

Hamilton Girls High School
01.2016

Day Skippers Certificate -

Open Poly Tech

Skills

    • Document Preparation
    • Supplier and customer relationships
    • Complaint Handling and resolution
    • Returns processing
    • Excellent Communication
    • Computer Skills
      • Customer service excellence
      • Teamwork and Collaboration
      • Problem-Solving
      • Time Management
      • Attention to Detail

Personal skills and strengths

  • Detail orientated & Organised: I have strong attention to detail which is something I gained throughout my schooling and whilst working at Mitre 10. It is an essential part of my current position to ensure customers and colleagues are on the same page.
  • Hardworking: I am hard working with a positive attitude and willingness to learn new skills. I complete tasks to a high standard and use my initiative to come up with solutions when needing to solve any unexpected problems. I am a quick learner who takes information and feedback on board to complete tasks to a high standard.
  • Trustworthy & Reliable: I am an honest, trustworthy, and reliable employee who is always punctual. I am always willing to go above and beyond what is expected of me in any situation and due to my reliability I have previously been given the responsibility of being a key holder who opens and closes a store.
  • Flexible Work Ability: I understand the importance of working as a team and having good relationships with both management and staff, however I also have the ability to adapt and work autonomously when required. My retail experience has given me the opportunity to successfully work with a diverse range of people, often of different ages and backgrounds.
  • Communication & Customer Service: I use my communication skills and good relationships that I've built with my customers and colleagues to ensure I provide the highest level of customer service possible. I also demonstrate good phone and email manner when dealing with customers and suppliers in order to achieve the outcome I am looking for. Over recent years I have developed a new found confidence in dealing with tricky customers while remaining professional.
  • Microsoft Office Skills: I have intermediate level skills throughout the Microsoft office suite, specifically within Excel, Word and Powerpoint.
  • Xero Software Skills: I have experience quoting, invoicing, creating purchase orders, loading bills, reconciling and running payroll through Xero.

References

  • Brendon Putt, General Manager Sales - Trade and Commercial, 027-345-6019
  • Anthony Morris, Director at Small Spaces , 027-254-4444
  • Paul Darwall, Team leader at Heathcotes, 027-484-7636

Timeline

Procurement Officer (fixed Term Contract)

Mitre 10 Mega Hamilton
2024.08 - Current

Customer Experience Representative

Heathcote Appliances
2024.01 - 2024.08

Building Administrator

Small Spaces
2022.07 - 2024.01

Trade Rep Support

Mitre 10 Mega - Te Rapa
2019.10 - 2022.06

Customer Service Advisor

Mitre 10 Mega - Ruakura
2018.10 - 2019.10

Part time Senior Sales Assistant

Cotton On
2016.10 - 2018.10

Level 2 Certificate in Retail -

Mitre 10 Mega Ruakura

NCEA Level 3 -

Hamilton Girls High School

NCEA Level 2 -

Hamilton Girls High School

NCEA Level 1 -

Hamilton Girls High School

Day Skippers Certificate -

Open Poly Tech
Megan Clement