Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Megan Cunningham-Fitzpatrick

Dunedin,OTA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Vogel St Kitchen
01.2023 - Current


  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained a clean, safe, and organized cafe environment to enhance the customer experience.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Worked flexible hours across weekends, and holiday shifts.
  • Demonstrated strong organizational and time management.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Excellent communication skills, both verbal and written.

Early Childhood Educator

Pioneers Home
01.2020 - 12.2022
  • Implemented evidence-based behaviour management systems to maintain a positive atmosphere conducive to learning for all children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Established ongoing professional development goals, participating in workshops and conferences to stay current on emerging trends in early childhood education.
  • Communicated with parents and other staff about a child's progress.
  • Organized and supervised large and small group activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted physical health by incorporating movement breaks and outdoor play opportunities into each day''s schedule.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Created safe and nurturing learning environment for preschoolers.
  • Promoted sensory development by providing access to different textures.
  • Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among children.

Bakery Manager

Spelt Bakery
10.2015 - 01.2020
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labelling.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.

Education

Level 4 Certificate - Early Childhood Education

Open Polytechnic of New Zealand
Dunedin, NZ
10.2020

No Degree - Retail Traineeship

Retail Traineeship
Nelson, NZ
03.2005

Skills

  • Good Judgment
  • Promotional planning
  • Interpersonal Relations
  • Budgeting and finance
  • Goal Setting
  • Money Handling
  • Compliance understanding
  • Product branding
  • Emergency Response
  • Customer Service
  • Professional and Courteous
  • Customer rapport
  • Computer Skills
  • Retail Operations
  • Cost Control
  • Work Planning and Prioritization

Certification

  • First Aid Training - Current

Languages

Maori
Limited Working
NZ Sign Language
Professional Working

Timeline

Assistant Manager

Vogel St Kitchen
01.2023 - Current

Early Childhood Educator

Pioneers Home
01.2020 - 12.2022

Bakery Manager

Spelt Bakery
10.2015 - 01.2020

Level 4 Certificate - Early Childhood Education

Open Polytechnic of New Zealand

No Degree - Retail Traineeship

Retail Traineeship

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Megan Cunningham-Fitzpatrick