Megan Dempsey

Ascot Park Hotel

Ascot, Invercargill

03.2023 - Current

Provided excellent customer service to enhance guest dining experiences.
Took accurate food and drink orders for timely delivery to guests.
Assisted in maintaining cleanliness and organization of dining areas.
Collaborated with kitchen staff to ensure smooth service flow during peak hours.
Resolved customer complaints promptly to maintain satisfaction and loyalty.
Processed payments efficiently using point-of-sale systems for transactions.
Trained new staff on restaurant procedures and customer service standards.
Provided excellent customer service by addressing any complaints or concerns promptly.
Greeted customers, answered questions, and recommended specials to increase profits.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Checked back with customers throughout meal service to ensure satisfaction.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Maintained accuracy while handling payments, giving change and printing receipts for customers.